, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Upselling Products and Services
Customer Account Management
Customer Data Confidentiality
POS Systems and Ordering Platforms
Creative Problem Solving
De-escalation Techniques
Responding to Difficult Customers
Understanding Customer Needs
Issue and Complaint Resolution
Order and Refund Processing
CRM Software
Data Entry and Maintenance
Calm and Professional Under Pressure
Upbeat and Positive Personality
Multitasking and Prioritization
Courteous with Strong Service Mindset
Building Customer Trust and Loyalty
Efficient and Detail-Oriented
Verbal and Written Communication
Customer Retention Strategies
Work History
01/2020 to 03/2021Healthcare Customer Service RepresentativeCenter For Diagnostic Imaging | Grand Rapids, MN,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assessed caller accounts to determine insurance benefits, identify service needs and resolve issues.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Maximized performance by monitoring daily activities and mentoring team members.
Tracked all pending authorizations to resolve discrepancies and avoid revenue loss.
Followed up on denials, late payments, extensions and other special circumstances.
Coordinated with contracting department to resolve payer issues.
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
02/2018 to 12/2019Debt CollectorMandarich Law Group | Lake Mary, FL,
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Worked in call center environment handling manual and automatically dialed outbound calls.
Used scripted conversation prompts to convey current account information and obtain payments.
Maintained high volume of calls to meet demands of busy group.
Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Used skip tracing and other techniques to locate debtors.
Trained new team members on scripts, company services and performance strategies and provided mentoring.
Monitored accounts for compliance with established payment plans and flagged those in violation.
Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Achieved performance goals on consistent basis.
01/2016 to 01/2018Sales RepresentativeTrugreen | White Bear Lake, MN,
Performed cold calling and outreach to build sales pipeline.
Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
Answered calls, took messages and transferred calls to appropriate individuals.
Troubleshot any issues and escalated issues to proper department.
Recorded contact information of customers and potential customers.
Explained product prices and packages as well as answered questions and addressed concerns of customers.
Skilled at client management software and computer dialing.
Displayed excellent sales skills and understanding of such skills.
Assisted with training and orientation of new employees.
Escalated concerns or problem calls to management staff.
Opened new accounts and documented personal, demographic and payment information in system.
Answered questions with knowledgeable responses.
Set up appointments with interested customers according to schedule availability.
10/2014 to 02/2016Customer Service RepresentativeLynden Incorporated | Chehalis, WA,
Checked completed orders for accuracy and bagged meals for easy carrying.
Reduced customer wait times by quickly operating customer window and sales register.
Maintained clean, sanitized and well-organized food preparation zones.
Greeted customers promptly and took orders to keep flow of traffic moving.
Prepped food items for later use to save staff time during busy hours.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Performed shift change tasks each day to keep store neat and running smoothly.
Cooked and packaged large batches of food prepared to order or kept hot until needed.
Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
Prepared all food orders within 10 minute timeframe.
Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
Examined trays to check contents for required items and complete orders.
Education
Expected in 04/2016GED | Temple College, Temple, TXGPA:
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