Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Healthcare professional with Doctor of Pharmacy degree and 15+ years of Retail Pharmacy experience, including Healthcare Compliance, Risk Management, and System Development and Implementation. Proven ability to problem-solve and identify root-cause. Recognized for ability to leverage technical solutions to improve operational and regulatory compliance.  Outstanding skills in assessing business needs, recommending sustainable solutions, and effectively motivating partners to implement them in a spirit of collaboration.
Education and Training
: Doctor of Pharmacy, Expected in 2001
University of Illinois - Chicago - Chicago, IL
  • Medication Therapy Management Certificate, Postgraduate Healthcare Education, LLC, August 2015
  • Current pharmacist licenses in Hawaii, Illinois, Indiana, Minnesota, and Texas
Professional Experience
Healthcare Compliance Manager, 03/2013 to Current
WellvanaLas Cruces, NM,
  • Oversee development and implementation of controlled substance monitoring program activities, enabling the organization to prevent and detect internal and external diversion
  • Develop strategies to identify, assess, and establish controls based on regulatory requirements, industry best practice, and Target’s business practices and drive related remediation activity
  • Leverage technology solutions to maintain or improve controlled substance and pharmacy operations compliance, in partnership with technology and business partners
  • Implement standards and best methods to document compliance plans and execute monitoring and control testing
  • Address regulatory reporting and other requirements which may arise from investigations and/or regulatory enforcement
Project Manager, PMO, Target Canada Pharmacy, 06/2011 to 03/2013
Target CorporationCity, STATE,
  • Oversaw the development and execution of cross-functional project plans for the international expansion strategy for Healthcare operations including merchandising, supply chain, store operations, franchise operations, marketing, finance, technology, and regulatory compliance
  • Maintained continuous alignment of program scope with strategic business objectives, making recommendations to modify and improve the program when necessary
  • Monitored team progress and enforced deadlines
  • Developed and implemented improved work methods and procedures to ensure effectiveness and efficiency
  • Provided regular intra- and inter-project communication to partners and executive leaders to ensure alignment with overall program goals and objectives
  • Regularly evaluated employee performance, provided feedback, and assisted and coached team as needed
Pharmacy Business Process Consultant, 07/2005 to 06/2011
Target CorporationCity, STATE,
  • Led business team through the system development life-cycle during the build and implementation of the Pharmacy Dispensing System and Regulatory Compliance Business Rules Engine
  • Consulted with technology experts during development to ensure business requirements were met
  • Collaborated with cross-functional teams to draft project schedules and plans, assess impact, prioritize system needs, and implement change management
  • Evaluated federal and state pharmacy regulations, determined dispensing system impact, and ensured dispensing application met all regulatory requirements
  • Developed and maintained the intake process for regulatory-related system change requests
  • Led the user acceptance testing efforts
Pharmacist, Pharmacy Manager and Market Specialist, 05/2001 to 07/2005
Target CorporationCity, ,
  • Managed day-to-day operations of the pharmacy and consistently met financial and operational goals
  • Supervised the pharmacy team of staff pharmacists and technicians
  • Compounded and dispensed medication accurately and provided patient counseling
  • Ensured all legal, privacy and compliance requirements were met
  • Managed the Chicago-NW Indiana market pharmacist schedule
  • Provided coaching to pharmacy managers of at-risk pharmacies in the market on operational and financial best practices
  • Provided OTC CE training to Target pharmacists in partnership with the Philadelphia College of Pharmacy
  • Trained new pharmacy managers across the company for new pharmacy openings
Additional Information
Volunteer Guardian ad Litem for Hennepin County, Minnesota
  • Advocate on behalf of children that have been place in Child Protective Services during court hearings
  • Facilitate the passing of information between the parties, attorneys and professionals involved with the family of the children and make sure it is available to the Court
  • Monitor the evaluation process to ensure that all of the important information is obtained, the compliance of the parties with temporary orders regarding the parents and the children, and that the children are protected from as much litigation as possible

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Resume Overview

School Attended

  • University of Illinois - Chicago

Job Titles Held:

  • Healthcare Compliance Manager
  • Project Manager, PMO, Target Canada Pharmacy
  • Pharmacy Business Process Consultant
  • Pharmacist, Pharmacy Manager and Market Specialist


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