Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives.
Skills
System updates
Membership renewals
Account management
Payment acceptance
Customer support
Credit card payment processing
Stockroom procedures
High-energy attitude
System implementation
Materials transport
Microsoft Office expertise
Courteous demeanor
Sales expertise
Promotional support
Inbound and outbound calling
Business development understanding
Technologically savvy
Transportation solution development
Schedule mastery
Problem-solving abilities
Adaptive team player
Clerical support
Customer relations
Senior leadership support
Project management abilities
Process optimization
Product organization
Call center experience
Office equipment proficiency
Shipping and receiving understanding
Retail sales customer service
Experience
Health Service Representative, 06/2011 - 02/2015 Port Of Long Beach – Long Beach, CA,
Escalated complex issues and set up appointments for further service.
Updated accounts with recent information and processed customer payments.
Evaluated customer account information to assess current issues and determine potential solutions.
Processed customer account changes using [Software].
Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Upheld privacy and security requirements established by [Type] regulatory agencies.
Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Worked with [Job title] to develop customer service improvement initiatives.
Set up and activated customer accounts to maintain QA satisfaction levels.
Documented conversations with customers to track requests, problems and solutions.
Consulted with customers to determine best methods to resolve service and billing issues.
Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
Secretary, 02/2010 - 05/2011 Mission Linen Supply – Lancaster, CA,
Received and routed incoming calls and correspondence to promote timely communication.
Established clear and consistent administrative procedures to minimize errors and avoidable delays.
Coordinated communications, including taking calls, responding to emails and interfacing with clients.
Checked office supplies stock and placed orders to maintain levels.
Prepared packages for shipment by generating invoices and setting up courier deliveries.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Maintained organized filing system of paper and electronic documents.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
Composed, proofread and distributed clean and professional business correspondence and internal team communications.
Completed supply orders and maintained appropriate levels of office supplies.
Drafted and corrected professional business letters, internal memoranda and less formal email communication.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Managed multiple calendars and contacts within [Software].
Office Clerk, 01/2010 - 06/2010 Western Dental Services Inc. – City, STATE,
Cultivated relationships with public, patients and staff members using interpersonal communication skills.
Organized training materials and user manuals to promote onboarding sessions.
Provided training and administrative resources for new employees regarding organizational procedures.
Promoted engagement in reaching sales targets within environment with detailed, high-level accuracy.
Typed, edited and formatted [Type] memos for [Type] employees, updating necessary information and working closely with multiple departments.
Assisted team members with special projects by coordinating records and resources to meet expected requirements.
Created, updated and maintained detailed documents and spreadsheets by creating professional charts, tables and filters.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Strictly adhered to confidentiality protocol regarding client information and documents.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Supported office clerical functions using word processing and other software, email and office machines.
Processed payments worth over $[Amount] daily, verifying cards and giving change for cash payments.
Complied with confidentiality regulations in handling customer information.
Enhanced recordkeeping storage space and usability by reorganizing physical filing systems.
Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Answered multi-line telephone system in [Type] setting and routed calls across [Number]-person exchange.
Contacted customers about changes or updates in [Type] accounts, efficiently communicating potential problems.
Kept office records organized and supplies well-stocked for optimal team performance.
Delivered customer support and service experiences to promote more effective office environment.
Education and Training
Associate of Arts: Graphic Design, Expected in 05/2005 - Chatbot Collage - Hayward, CA GPA:
: , Expected in - Kaplan College - Stockton - Stockton, CA GPA:
Medical Office Specialist: Health Administration, Expected in 06/2007 - Kaplan College - Stockton - Stockton, CA GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
