Health Insurance Customer Service Specialist Resume Example
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Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Professional Summary
Energetic Customer Service Specialist with strong time management skills, exceptional computer aptitude, and outstanding telephone etiquette who thrives in a fast-paced, dynamic environment. Strong expertise in providing customer support through active listening and problem solving in high customer volume environments. Previous managerial/supervisory experience, including experience with all facets of the hiring, training, coaching and development processes of employees.
Skills
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Work History
Health Insurance Customer Service Specialist, 09/2015 to Current
Convergys Corportation – City, STATE,
Convergys Corportation – City, STATE,
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Accurately documented, researched and resolved customer service issues.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Addressed and resolved customer product complaints empathetically and professionally.
- Mastery of customer service management systems and databases.
Parking Supervisor and AM Auditor, 11/2012 to 04/2015
Secure Parking, LLC. – City, STATE,
Secure Parking, LLC. – City, STATE,
- Supervise assigned operations related to parking space/lot control, including provision of appropriate staff appearance and equipment; identification of illegally parked vehicles and issuance of citations, providing information to the public; and handling special parking projects as required. ·
- Interview, train, supervise, discipline, and schedule work of staff performing parking lot attendant duties
- Advise supervisor regarding problems, unsafe lot conditions, maintenance deficiencies, signage requirements, etc.
- Perform other related duties as assigned
Senior Buyer Representative, 04/2011 to 05/2012
Main Street Homes, LLC. – City, STATE,
Main Street Homes, LLC. – City, STATE,
- Interview clients/potential buyers to determine desired property(ies) and qualifications for housing program ·
- Act as an intermediary between buyers and closers, generally representing the buyer
- Present purchase offers to sellers and office director for consideration · Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases ·
- Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
- Coordinate property closings, overseeing signing of documents and disbursement of funds
Customer Service Pharmacy Help Desk Agent, 09/2010 to 02/2011
Connextions, Inc. – City, STATE,
Connextions, Inc. – City, STATE,
- Selected and awarded by Upper-level Management as Team MVP November 2010 for Outstanding work performance and Client satisfaction; Award based on overall job performance, attendance, customer satisfaction and 98% or above on all QA monitored phone calls
- Also awarded several gift cards for continuous top performance on team and received quarterly performance-based bonus
- Responsible for assisting Pharmacists/MD Offices with Medicare PT D insurance claims processing for prescription drug services; Perform any other clerical/administrative duties as necessary
Education
Bachelor of Arts: HEALTH AND HUMAN SERVICES, MINOR IN OPERATIONS MANAGEMENT, Expected in
Ashford University Online Studies - San Diego, CA
Ashford University Online Studies - San Diego, CA
- 4.0 GPA
Studies in Health Sciences with a focus on Human Services and Administration
TECHNOLOGY/BUSINESS EMPOWERMENT PROGRAM: , Expected in 2013
Urban League of the Central Carolinas - Charlotte, NC
Urban League of the Central Carolinas - Charlotte, NC
- Studies in Administrative Support, Customer Service, Microsoft Office 2010, Computerized Keyboarding ·
- Continuing education in Business Technology and Career Readiness
- ETA Customer Service Certification awarded
- Expertise studies in Microsoft Office 2010 and 2013
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Resume Overview
School Attended
- Ashford University Online Studies
- Urban League of the Central Carolinas
Job Titles Held:
- Health Insurance Customer Service Specialist
- Parking Supervisor and AM Auditor
- Senior Buyer Representative
- Customer Service Pharmacy Help Desk Agent
Degrees
- Bachelor of Arts
- TECHNOLOGY/BUSINESS EMPOWERMENT PROGRAM
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