Health Insurance Customer Service Specialist Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Energetic Customer Service Specialist with strong time management skills,  exceptional computer aptitude, and outstanding telephone etiquette who thrives in a fast-paced, dynamic environment. Strong expertise in providing customer support through active listening and problem solving in high customer volume environments. Previous managerial/supervisory experience, including experience with all facets of the hiring, training, coaching and development processes of employees.
  • Exceptional organizational and communication skills
  • MS Windows proficient
  • Quick learner
  • Creative problem solver
  • Multi-line phone operation proficiency
  • Exceptional workflow management
  • Skilled in call center operations
  • Adheres to customer service procedures
Work History
Health Insurance Customer Service Specialist, 09/2015 to Current
Convergys CorportationCity, STATE,
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Accurately documented, researched and resolved customer service issues.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Mastery of customer service management systems and databases.

Parking Supervisor and AM Auditor, 11/2012 to 04/2015
Secure Parking, LLC.City, STATE,
  • Supervise assigned operations related to parking space/lot control, including provision of appropriate staff appearance and equipment; identification of illegally parked vehicles and issuance of citations, providing information to the public; and handling special parking projects as required. ·      
  • Interview, train, supervise, discipline, and schedule work of staff performing parking lot attendant duties
  • Advise supervisor regarding problems, unsafe lot conditions, maintenance deficiencies, signage requirements, etc.
  • Perform other related duties as assigned

Senior Buyer Representative, 04/2011 to 05/2012
Main Street Homes, LLC.City, STATE,
  • Interview clients/potential buyers to determine desired property(ies) and qualifications for housing program ·       
  • Act as an intermediary between buyers and closers, generally representing the buyer      
  • Present purchase offers to sellers and office director for consideration ·        Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases ·       
  • Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
  • Coordinate property closings, overseeing signing of documents and disbursement of funds

Customer Service Pharmacy Help Desk Agent, 09/2010 to 02/2011
Connextions, Inc.City, STATE,
  • Selected and awarded by Upper-level Management as Team MVP November 2010 for Outstanding work performance and Client satisfaction; Award based on overall job performance, attendance, customer satisfaction and 98% or above on all QA monitored phone calls
  •  Also awarded several gift cards for continuous top performance on team and received quarterly performance-based bonus
  • Responsible for assisting Pharmacists/MD Offices with Medicare PT D insurance claims processing for prescription drug services; Perform any other clerical/administrative duties as necessary

Ashford University Online Studies - San Diego, CA

      Studies in Health Sciences with a focus on Human Services and Administration

  • 4.0 GPA
Urban League of the Central Carolinas - Charlotte, NC
  • Studies in Administrative Support, Customer Service, Microsoft Office 2010,  Computerized Keyboarding ·       
  • Continuing education in Business Technology and Career Readiness
  • ETA Customer Service Certification awarded
  • Expertise studies in Microsoft Office 2010 and 2013

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Resume Overview

School Attended
  • Ashford University Online Studies
  • Urban League of the Central Carolinas
Job Titles Held:
  • Health Insurance Customer Service Specialist
  • Parking Supervisor and AM Auditor
  • Senior Buyer Representative
  • Customer Service Pharmacy Help Desk Agent
  • Bachelor of Arts

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