Energetic Customer Service Specialist with strong time management skills, exceptional computer aptitude, and outstanding telephone etiquette who thrives in a fast-paced, dynamic environment. Strong expertise in providing customer support through active listening and problem solving in high customer volume environments. Previous managerial/supervisory experience, including experience with all facets of the hiring, training, coaching and development processes of employees.
Exceptional organizational and communication skills
MS Windows proficient
Creative problem solver
Multi-line phone operation proficiency
Exceptional workflow management
Skilled in call center operations
Adheres to customer service procedures
Health Insurance Customer Service Specialist | 10/2015 to Current Convergys Corportation - Charlotte, NC
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Accurately documented, researched and resolved customer service issues.
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Addressed and resolved customer product complaints empathetically and professionally.
Mastery of customer service management systems and databases.
Parking Supervisor and AM Auditor | 12/2012 to 05/2015 Secure Parking, LLC. - Charlotte, NC
Supervise assigned operations related to parking
space/lot control, including provision of appropriate staff appearance and
equipment; identification of illegally parked vehicles and issuance of
citations, providing information to the public; and handling special parking
projects as required.
Interview, train, supervise, discipline, and schedule
work of staff performing parking lot attendant duties
supervisor regarding problems, unsafe lot conditions, maintenance deficiencies,
signage requirements, etc.
Perform other related duties as assigned
Senior Buyer Representative | 05/2011 to 06/2012 Main Street Homes, LLC. - Charlotte, NC
Interview clients/potential buyers to determine
desired property(ies) and qualifications for housing program
Act as an intermediary between buyers and
closers, generally representing the buyer
Present purchase offers to sellers and office
director for consideration
Prepare documents such as representation
contracts, purchase agreements, closing statements, deeds and leases
Confer with escrow companies, lenders, home
inspectors, and pest control operators to ensure that terms and conditions of
purchase agreements are met before closing dates.
closings, overseeing signing of documents and disbursement of funds
Customer Service Pharmacy Help Desk Agent | 10/2010 to 03/2011 Connextions, Inc. - Concord, NC
Selected and awarded by Upper-level Management
as Team MVP November 2010 for Outstanding work performance and Client
satisfaction; Award based on overall job performance, attendance, customer
satisfaction and 98% or above on all QA monitored phone calls
Also awarded several gift cards for continuous
top performance on team and received quarterly performance-based bonus
Responsible for assisting
Pharmacists/MD Offices with Medicare PT D insurance claims processing for
prescription drug services; Perform any other clerical/administrative duties as
Ashford University Online Studies - San Diego, CA | Bachelor of ArtsHEALTH AND HUMAN SERVICES, MINOR IN OPERATIONS MANAGEMENT
Studies in Health Sciences with a focus on Human
Services and Administration
Urban League of the Central Carolinas - Charlotte, NC | TECHNOLOGY/BUSINESS EMPOWERMENT PROGRAM2013
Studies in Administrative Support, Customer
Service, Microsoft Office 2010,
Continuing education in Business Technology and Career Readiness
ETA Customer Service Certification awarded
Expertise studies in Microsoft Office 2010 and 2013