Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Experience
02/2017 to CurrentHealth Care Call Center RepresentativeSs&C Technologies | Birmingham, AL,
Accurately respond to inbound phone calls and processing customer inquiries and requests into the appropriate system or database
Follow established policies and procedures and contractual obligations
Make sound judgement to resolve customer billing inquiries
Analyze account history and make the appropriate changes based on information gathered during the original inquiry made by the customer
Escalate calls when necessary
Provide facilities, doctors and members with routine health care information on effective dates of coverage, claims history, deductible and coinsurance amounts, and medical benefits
Education and Training
Expected in May 2014High School Diploma | PELHAM HIGH SCHOOL, PELHAM, ALGPA: 3.6
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