Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
02/2017 to Current Health Care Call Center Representative Ss&C Technologies | Birmingham, AL,
  • Accurately respond to inbound phone calls and processing customer inquiries and requests into the appropriate system or database
  • Follow established policies and procedures and contractual obligations
  • Make sound judgement to resolve customer billing inquiries
  • Analyze account history and make the appropriate changes based on information gathered during the original inquiry made by the customer
  • Escalate calls when necessary
  • Provide facilities, doctors and members with routine health care information on effective dates of coverage, claims history, deductible and coinsurance amounts, and medical benefits 
Education and Training
Expected in May 2014 High School Diploma | PELHAM HIGH SCHOOL, PELHAM, AL GPA:
  • Excel, Word, Outlook, and PowerPoint.
  • Experienced in PK Software and Life File
  • Proficient in Windows 10
  • WPM: 40
  • Medical terminologies and health insurance
  • High customer service standards
  • Strong problem solving ability
  • Telecommunications knowledge
  • Troubleshooting skills
  • Proficient in customer account software
  • Devoted to data integrity
  • Conflict resolution proficiency
  • Dedicated to process improvement

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  • High School Diploma

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