Knowledgeable and dedicated customer service professional with extensive 13 years of customer service experience in Retail, Auto/ health Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing business. My goal is to work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately. To utilize my skills and provide a professional service to customers by applying and honing my knowledge and working in a challenging and motivating working environment. To also enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
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