(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Profile

Experienced Business or Product Marketing Manager with over fourteen years experience. Motivated self-starter with ability to turn around under-performing products and applications into highly profitable programs in global markets.

  • Customer-oriented
  • Market research and analysis
  • Financial analysis & reporting
  • Strategic positioning
  • Product development
  • Product line expansion
  • Business operations organization
  • New product delivery
  • Cross-functional team management
  • Leading large organizations
  • Change management
  • Talent development
  • Leadership/communication skills
  • Process improvement
Cleveland State University Cleveland, Ohio Expected in May 2000 Bachelor of Chemical Engineering : Engineering - GPA : cum laude honors

Graduated Cum Laude honors

Member of Division 1 Collegiate Volleyball Team

President, American Institute of Chemical Engineers (AIChE)

The University of Arizona Tucson, Arizona Expected in August 2007 Masters of Business Administration (MBA) : Product Marketing - GPA : GPA: 3.80/4.0

GPA: 3.80/4.0

Coursework includes; Economics, Marketing Strategy, Entrepreneurial Management, Organizational Behavior, Finance, Statistics.

International Business travel program. - Shanghai, China

Clarivate Plc - Head of Global Customer Services (Support)
Rockville, MD, 03/2014 - Current
  • Achieved record level Customer Satisfaction in 2014-2015.
  • Development of operational strategy for 24/7/365 Helpdesk and global monitoring operations to meet business area growth in meteorological services, decision-support services and development of application knowledge for “first-call-fixes”.
  • Driving customer satisfaction through managing speed of response and resolution to technical queries.
  • Development of MyVaisala customer portal for single-sign on Customer Services globally, including knowledge base, FAQ’s for all products, and on-line chat.
Vaisala Inc. - Head of Services, North America
City, STATE, 11/2011 - 03/2014
  • Managed $28M North America Services business in matrix organization working directly with regional market segment & sales managers.
  • Management of Customer Care, Field Services, Inventory, and Services Coordination personnel in North America.
  • Member of Services Management Group (SER MG) strategic level providing input and steering toward all Services initiatives supporting business area needs; development of people, creation of various role descriptions, alignment of titles, and roles for Services organization.
Vaisala Inc. - Product Line Manager, Lightning (Systems & Data)
City, STATE, 05/2010 - 11/2011
  • Managed global product line portfolio and determine product roadmap to ensure profitable and sustainable growth.
  • Successfully implemented Lightning business plan throughout global organization.
  • Managed team of Product managers to ensure proper scientific and technical level product support including customer meetings, training, research collaborations and presenting thought leadership at scientific conferences.
  • Stabilized and improved the performance for Global Lightning Dataset GLD360 network.
  • Executed aggressive marketing campaign addressing competitive claims and re-positioning the NLDN® and GLD360 in marketplace.
Vaisala Inc. - Product Manager, Lightning (Systems)
City, STATE, 03/2008 - 05/2010
  • Successfully introduced two (2) new products to market generating over $5M new business.
  • Grew the Thunderstorm Systems product line revenue to record levels by new product releases, engineering changes, product enhancements and listening to customers.
  • Developed winning product roadmap through researching unmet market needs that identify technology and growth trends through voice of customer interviews.
  • Strategic pricing and product rationalization to maximize profits.
  • Sales forecasts for multiple (10) global products.
  • Developed technical content for sales and marketing brochures, product literature, and sales presentations.
Parker Hannifin Corporation - Product Sales Manager
City, STATE, 07/2004 - 03/2008
  • Grew sales in assigned territory from $5M to $11M in three years.
  • Successfully introduced four new products generating over $2.8M new business.
  • Established strategies for global product development achieving maximum market acceptance and profitability.
  • Strategic pricing and product rationalization to maximize profits.
  • Developed and published sales and marketing brochures, product literature, and sales presentations.
Parker Hannifin Corporation - Instrumentation Sales Engineer
City, STATE, 06/2000 - 07/2004
  • Managed territory of $8M business including seven states (Western Mountain range).
  • Grew sales from $4.5M to $8M in four years.
  • Motivated local distributors to develop sales growth strategies and developing key customer relationships.
  • Leadership
  • Market analysis
  • Matrix Management
  • MBA
  • P&L Management
  • New Business Development
  • Organizational Restructure and Change
  • Strategy development & planning
  • Domestic and International Experience

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School Attended

  • Cleveland State University
  • The University of Arizona

Job Titles Held:

  • Head of Global Customer Services (Support)
  • Head of Services, North America
  • Product Line Manager, Lightning (Systems & Data)
  • Product Manager, Lightning (Systems)
  • Product Sales Manager
  • Instrumentation Sales Engineer


  • Bachelor of Chemical Engineering
  • Masters of Business Administration (MBA)

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