Experienced Business or Product Marketing Manager with over fourteen years experience. Motivated self-starter with ability to turn around under-performing products and applications into highly profitable programs in global markets.
Qualifications
Customer-oriented
Market research and analysis
Financial analysis & reporting
Strategic positioning
Product development
Product line expansion
Business operations organization
New product delivery
Cross-functional team management
Leading large organizations
Change management
Talent development
Leadership/communication skills
Process improvement
Education
Cleveland State UniversityCleveland, OhioExpected in May 2000 – –Bachelor of Chemical Engineering:Engineering - GPA:cum laude honors
Graduated Cum Laude honors
Member of Division 1 Collegiate Volleyball Team
President, American Institute of Chemical Engineers (AIChE)
The University of ArizonaTucson, ArizonaExpected in August 2007 – –Masters of Business Administration (MBA):Product Marketing - GPA:GPA: 3.80/4.0
International Business travel program. - Shanghai, China
Experience
Clarivate Plc - Head of Global Customer Services (Support) Rockville, MD, 03/2014 - Current
Achieved record level Customer Satisfaction in 2014-2015.
Development of operational strategy for 24/7/365 Helpdesk and global monitoring operations to meet business area growth in meteorological services, decision-support services and development of application knowledge for “first-call-fixes”.
Driving customer satisfaction through managing speed of response and resolution to technical queries.
Development of MyVaisala customer portal for single-sign on Customer Services globally, including knowledge base, FAQ’s for all products, and on-line chat.
Vaisala Inc. - Head of Services, North America City, STATE, 11/2011 - 03/2014
Managed $28M North America Services business in matrix organization working directly with regional market segment & sales managers.
Management of Customer Care, Field Services, Inventory, and Services Coordination personnel in North America.
Member of Services Management Group (SER MG) strategic level providing input and steering toward all Services initiatives supporting business area needs; development of people, creation of various role descriptions, alignment of titles, and roles for Services organization.
Vaisala Inc. - Product Line Manager, Lightning (Systems & Data) City, STATE, 05/2010 - 11/2011
Managed global product line portfolio and determine product roadmap to ensure profitable and sustainable growth.
Successfully implemented Lightning business plan throughout global organization.
Managed team of Product managers to ensure proper scientific and technical level product support including customer meetings, training, research collaborations and presenting thought leadership at scientific conferences.
Stabilized and improved the performance for Global Lightning Dataset GLD360 network.
Executed aggressive marketing campaign addressing competitive claims and re-positioning the NLDN® and GLD360 in marketplace.
Vaisala Inc. - Product Manager, Lightning (Systems) City, STATE, 03/2008 - 05/2010
Successfully introduced two (2) new products to market generating over $5M new business.
Grew the Thunderstorm Systems product line revenue to record levels by new product releases, engineering changes, product enhancements and listening to customers.
Developed winning product roadmap through researching unmet market needs that identify technology and growth trends through voice of customer interviews.
Strategic pricing and product rationalization to maximize profits.
Sales forecasts for multiple (10) global products.
Developed technical content for sales and marketing brochures, product literature, and sales presentations.
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