Seasoned and dedicated customer service professional with extensive experience in the beauty and events industry and with solid social media and public relations experience. Strong team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction while contributing to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Content creation, including marketing materials and press releases
Exceptional customer support and client service
Public relations, Social Media management, and strategic planning
Client facing communications and consumer interaction
Complaint resolution with excellent interpersonal skills
Strategic thinker, efficient under pressure
Natural leader while being a team player
Event design and production with multitasking and organizational skills
Expert Makeup Artistry
Attention to detail
Strong graphic and visual sense
Project Management
Education
West Los Angeles CollegeCulver City, CAExpected in – –:Business - GPA:
Currently completing Associate's Degree
Work History
T-Roc - Head of Client Services and Customer Support Chicago Heights, IL, 11/2019 - Current
Hired as a coordinator for the world’s largest and most well-known beauty conferences to help put customer service plans in place for the Los Angeles 2-day show that was to take place four months later, assisting the Senior Marketing Director as liaison between company and its consumers/attendees
Two months prior to the event, given the responsibility of being the Point of Contact at the festival, running the customer service desk
After unprecedented customer reviews, quickly promoted to Head of Client Services and Customer Support, overseeing all services and communications with not only just the clients and consumers but also with all brands, vendors, and new hires
During the "Season" - Facilitator of all company meetings, including those between hotel partners and Beautycon Media to provide rooms for festival talent, including negotiation of discounted hotel rates
During the "Off-Season" and while adhering to COVID closure guidelines - Overhaul of Social Media - from the creative to strategic, author and designer of posts while organizing analytics and figuring out the KPIs for a successful campaign during an unprecedented time. - Public Relations - writer of POCs for company and CEO press, press releases, monitoring/organizing press inquiries
Other accomplishments included creation of Google forms for event attendance requests, strategic planning for interviews, articles, and press, writing of interview questions and articles
Bare Escentuals Beauty, Inc. - Brand Ambassador Thornton, CO, 10/2017 - 03/2019
First hired as a Seasonal Cashier for Sephora’s A-volume Century City Mall store, handled returns and managed the money daily
Recognized for exceptional customer service, promoted to Beauty Advisor, a certification for full face makeovers, mini facials, and education in all brands throughout the store
Upon the opening of the first “Sephora Studio” on the west coast, a small team of Brand Ambassadors were chosen to open the Pacific Palisades location. Chosen for that opening to oversee the Sephora Collection numbers and sales, as well as training
Planned all Sephora Collection events and contests
Recognized for helping other cast members with their artistry development, as well as core brand knowledge
2K - Makeup Artist Orlando, FL, 04/2015 - Current
Artist on shoots and videos and for social media influencers
Lead Makeup, Hair & Mens Grooming, Ventura, CA
Hair, makeup and touch ups for live fashion show photo-shoot, responsible for look changes for 4 models; 2 females, 2 males
Makeup and hair stylist for social media influencers, @CloeCouture, @NicoletteGray, and @NaomiOrpelli - featured on their channels
Artist and assistant on the 2019 season of Love and Hip Hop Los Angeles
Artist and assistant for content shoot for social media personality and rapper, @TMGFresh
Artist and assistant for A$AP Ferg ft. A$AP Rocky, Pups official video
Artist and assistant for island reggae artist Tenelle
Makeup for 10 female models for a two brand fashion show
Personal artist for numerous private clients
Total Brand Experience, LLC - Associate Producer City, STATE, 08/2020 - 06/2021
Onboarded during the Covid-19 Pandemic as an Associate Producer to produce virtual events.
Acted as the liaison between production company and client to ensure deliverables and content were met based on workback schedule.
Rose to the responsibility of handling additional tasks and duties in support of event Lead Producer.
Responsible for pe-production tasks and deadlines.
Skilled in; Microsoft, Accelo, Wrike, Google, Zoom, Calendly, Engagez, Microsoft, and more.
POP Experiential, LLC - Associate Experiential Producer City, STATE, 06/2021 - Current
Managed and facilitated production schedules, workback schedules and Run of Show documents for virtual events.
Acted as the liaison between production company and client to ensure deliverables and content were met based on workback schedule.
Rose to the responsibility of handling additional tasks and duties in support of event Lead Producer.
Facilitated and executed production of event content, simu-live and live for virtual events for pe-production tasks and deadlines.
Provided team support for sponsors, exhibitors and vendors leading up to LIVE (virtual, hybrid and in-person) events.
Skilled in; Microsoft, Accelo, Wrike, Google, Zoom, Calendly, Engagez, Microsoft, and more.
Ensured friendly and efficient service to all client and associates, handled challenging situations with ease.
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