head ltl customer service manager load planning resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Executive Summary
OPERATIONS MANAGER Highlyfocused operations and business leader with extensive experience managing and maintaining sales and team
growth. Proven ability to create and implement business development programs. Ability to maintain operational focus
providing positive company development both internally and externally.
Core Qualifications
AS400
Keystone Systems
Microsoft Office
CSA
Electronic Logs
DOT Safety rules and regulations
Professional Experience
01/2012 to Present
Head LTL Customer Service Manager/Load PlanningBowlero Corp – Lynnwood, WA,
2012Present).
LTL and Truckload Carrier Mange LTL accounts.
Responsible for load planning and procurement of freight.
California outbound truckload manager.
Handle customer communication with large California truckload
customer base
Load planning.
Plan and consolidate freight to be shipped from Los Angeles to all states in the most profitable
and logistically sound route.
Management.
Provide support to all customer service representatives and driver managers based on extensive
experience in the field.
Problem Solving.
Using assets (equipment and drivers) to repower loads when necessary and possible to
ensure customer satisfaction.
Bay area dispatcher / Load planner.
Handle all trucks / Loads in northern California.
01/2007 to 01/2009
Operations ManagerBowlero Corp – Margate, FL,
20112012).
Trucking Company Specializing in Regional Van Freight Managed team of 30+ drivers.
Responsibilities included but were not limited to: Scheduling, Employee
Reviews, Disciplinary Action Implementation, Employee Satisfaction.
Followed Corporate Strategic Plans for growth.
Brought Indianapolis terminal to profitability within 3 months
of acquiring position through determination and positive focus on company goals.
Maintained a profitable terminal by managing all costs and expenses.
Planned, booked, and rated freight to fit within the target markets corporate team established.
Strategically planned day and night shift to allow smooth transition necessary for "slipseat" environment.
Planned budget and analyzed costs.
Maintained compliance with all DOT and FMSCA guidelines and achieved all CSA goals.
Provided customer service and satisfaction on the frontline as lead contact for all local customers.
Reported weekly to CEO, Director of Operations, and Vice President of Sales and Marketing with respect to
productivity and goals achieved, as well as immediate needs and opportunities for growth of terminal.
B
Heavy Metal Transport, LLC rea, CA.
2007 - 2009).
Logistics Brokerage and Transportation Company.
01/2005 to 01/2007
Operations ManagerBowlero Corp – Melbourne, FL,
Propelled company into first year revenue exceeding initial growth expectations by 15% through aggressive
sales and recruiting.
Secured exclusive transportation contracts with several leading United States bus manufacturers.
Business Development:
Registered company with CCR to enable acquisition of government contracts.
Established and maintained competitive rating system that expanded and contracted in response to market
demand.
Implemented and maintained system of strict safety guidelines and achieved consistent perfect ratings from
U.S.
DOT.
Composed and filed all required business documentation, including, Articles of Organization Equal
Employment Opportunity reports and Secretary of Labor Affirmative Action Program documents.
Implemented and maintained the TChek fuel card system to minimize driver advance expense.
V
Exhortation Transportation Services isalia, CA.
20052007).
Brokerage Firm and Trucking Company Managed team of drivers in loading and delivering freight across the contiguous United States.
Provided
customer service to large customer base.
Entered all orders into database to initiate life of each invoice.
Provided a rational logistical layout which was cost effective and profitable to the company to manage loads
for each driver.
Enforced strict guidelines on drivers' performance and work quality to maintain a high level of customer
satisfaction.
Implemented ComData fuel card system to minimize expense of driver advances.
Worked as safety director to set up all necessary requirements to go from strictly brokerage to trucking
company as well.
20012005).
LTL and Truckload Carrier.
01/2004 to 01/2005
Operations Manager – , ,
Solely provided all procurement and consolidation of LTL freight for the Stepdeck Division.
Provided logistical planning and guidance to drivers as well as assisting other departments as needed.
Proposed and succeeded in increasing previous manager's rate schedule by 10% to largest customer.
Local Dispatcher (20012004)
Managed fleet of drivers responsible to pick up freight in the Los Angeles metropolitan area to be consolidated
then shipped to various points across the U.S.
Easily managed high volume demands using superior problem solving and analytical skills to coordinate team
efforts.
Managed driver schedules and planned daily routes to ensure most cost effective use of each driver's time.
Resolved conflicts quickly to ensure continued success in time sensitive situations.
Education
Expected in to to
Associate Degree: Logistics/Supply Chain Management Ivy Tech Community College - Indianapolis, IN GPA: Logistics/Supply Chain Management
Expected in to to
B.S: Business Management - , GPA: Business Management 4.0
Expected in to to
Paralegal Certificate: South Western Professional Institute - Houston, TX GPA:
Expected in to to
Diploma: Logan View High School - Hooper, NE GPA:
Interests
Big Brothers Big Sisters, INC - Volunteer and Mentor to adolescent
Affiliations
Skills
analytical skills, AS400, budget, Business Analysis, Business Development, business plan, competitive, CA, contracts, Customer Relations, customer satisfaction, customer
satisfaction, customer service, customer service, database, documentation, drivers, financial, focus, government, investments, layout, Logistics, Director, managing, Market Analysis, marketing, market, Microsoft Office, Negotiation, New Business Development, Paralegal, pick, Problem Solving, Process Improvement, procurement, quality, recruiting, Safety, Sales, Scheduling, sound, Strategic Plans, Strategic Planning, Transportation, vision, Articles
Additional Information
Community Involvement
Big Brothers Big Sisters, INC - Volunteer and Mentor to adolescent
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