LiveCareer-Resume

head cake decorator shift leader resume example with 3+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Seasoned Customer Associate with 8 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Skills
  • Attention to Detail
  • Problem Anticipation and Resolution
  • Ingredients Measurement
  • Glaze, Icing and Topping Application
  • Health and Safety Compliance
  • Supply Ordering
  • Batter and Filling Preparation
  • Cake and Pastry Decoration
  • Temperature Monitoring
  • Verbal and Written Communication
  • Customer Service
  • Reliable and Responsible
  • Customer Service-Oriented
  • Visitor and Customer Relations
  • Prioritization and Time Management
  • Relationship Building
  • Understanding Customer Needs
  • POS Systems and Ordering Platforms
  • Courteous with Strong Service Mindset
  • Multi-Line Phone Systems
Work History
02/2019 to 09/2020 Head Cake Decorator/Shift Leader Food City | Rossville, GA,
  • Made sure that products were produced on time and are of good quality.
  • Inspected products and machines to maintain quality and efficiency.
  • Monitored employee actions for adherence to safety procedures.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Kept work area safe and sanitized by washing utensils, tools and countertops.
  • Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Managed material inventory and ordered new materials when needed.
  • Accurately packaged and priced each product according to Dunkin' pricing procedures.
  • Operated cash register and handled cash, credit card and check transactions.
  • Followed daily opening and closing procedures of brick and mortar bakery location.
  • Worked with management team to implement proper division of responsibilities.
01/2018 to 02/2019 Cake Decorator Brookdale Senior Living | Orange Park, FL,
  • Handled phone calls regarding inquiries, cancelled orders and ordering conflicts.
  • Kept work area safe and sanitized by washing utensils, tools and countertops.
  • Used variety of baking and decorating tools such as mixers, carving tools and confectionery products.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Designed specialty cakes or service for custom events including weddings, birthdays and graduations.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Weighed, boxed and wrapped bakery products.
  • Decorated 50 fondant and soft-frosted style cakes daily.
  • Provided exemplary customer service to patrons daily in high-volume shopping center location.
  • Recorded and maintained accurate supplies lists for clients' projects.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
01/2017 to 01/2018 Server The Doghouse | City, STATE,
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
10/2016 to 01/2017 Apparel Team Member Target | City, STATE,
  • Cleaned, closed and secured store at end of shift.
  • Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Expected in to to No Degree | Applied Science Fayetteville Technical Community College, Fayetteville, NC GPA:
  • Dean's List Spring of 2020
  • Multiple requests to join National Honor Society
  • Have taken numerous science courses, such as Microbiology and Biochemistry
Expected in 08/2013 to to GED | Fayetteville Technical Community College, Fayetteville, NC GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Fayetteville Technical Community College
  • Fayetteville Technical Community College

Job Titles Held:

  • Head Cake Decorator/Shift Leader
  • Cake Decorator
  • Server
  • Apparel Team Member

Degrees

  • No Degree
  • GED

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: