Hdms Closing Specialist Wfh resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Links
https://www.linkedin.com/in/JessicaClaire/
Skills
Tools: Microsoft Excel, VBA, Python, SQL, NoSQL, HTML/CSS, JavaScript, Tableau, GitHub, Big Data, Statistics, Power BI, Salesforce, Monday.com, Zendesk, Digital Asset Manager, Stibo Systems, Google Data Studio, Google Big Query, Google Analytics, Figma, Miro Board
Databases: MongoDB, Postgresql, TOPCati Government System, Data Ladder, STEP, SharePoint, Rally
Work History
Business Reporting Analyst , 06/2022 - Current National Basketball Association – New York, NY,
Conducted interviews with key business users to collect information on business processes and user requirements.
Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Partners with business leaders to align business strategy, information reporting, and information delivery.
Researches, analyzes, designs, and/or maintains data sources in information systems in support of projects, information needs, and changing requirements.
Developed and documented standard operating procedures for Strategic Services department.
Developed processes to automate 3 reporting processes, resulting in 40% decrease in overtime hours.
UX/UI Designer (Contract), 10/2021 - 10/2022 The Home Depot – City, STATE,
Evaluated user research to convert abstract ideas and requirements into planning tools such as journey maps, user personas, and storyboards.
Collaborated with teammates through Rally, Microsoft Teams, and Miro Board to deliver valuable features meeting business and customer needs.
Communicated with product managers and UX designers to translate project requirements and business objectives into polished user interfaces.
Devised site maps, user flows, wireframes, and mockups for designs using Figma based on proven methodologies, stakeholder requests, and end-user feedback.
Managed 4 ongoing projects all resulting in saving time for business partners by 13%.
Used Agile planning principles to deliver tailored solutions that met customer requirements
Digital Content Analyst , 01/2021 - 06/2022 Titan Technologies – City, STATE,
Enriched 500+ SKUs weekly that become live on-site through initiative as well as recurring requests from vendors and brand advocates via Zendesk by uploading, manipulating, and changing data to enhance customer experience online.
Facilitated customer satisfaction percentage growth of 3% (97%-> 100%) in 3 months and contributed to one of the strongest Q1/Q2 revenue growths in THD history(During the pandemic), ultimately dominating industry competitors.
Employed SQL queries and Microsoft Office Excel functions to broaden, reorganize, consolidate, and sort through data. Created presentations via extensive use of Microsoft PowerPoint to document and present findings/results to executives.
Spearheaded execution on an initiative within THD to revamp the online presence of our 8 core categories in which 1000+ SKUs were enriched. This required implementing strategies from cross-functional teams to keep up with the industry best practices in content strategy and SEO
1,300+ enriched SKUs saw a 14% conversion rate increase over the first two quarters.
Education
Certificate: Data Science And Analytics, Expected in - Georgia Institute of Technology - Atlanta, GA GPA:
GitHub: https://github.com/cClaire11
Bachelor of Science: Psychology, Expected in - Georgia State University - Atlanta, GA GPA:
Member of National Society of Collegiate Scholars
Graduated with Magna Cum Laude
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
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