Responsible and motivated professional with excellent communication and follow up skills demonstrated by my 12 years of experience working directly with clients. Seeking to obtain a position at well established professional organization where my knowledge, skills and experience can be utilized efficiently to contribute to the client's, company's, as well as my own personal success.
Strong organizational skills
Active listening skills
Energetic work attitude
Mentor of less tenured associates
Patient and diligent
HCM Client Services Consultant02/2008 to CurrentAutomatic Data Processing, IncParsippany, NJ
Provide technical applications and payroll related support to National and Major account clients, researching and solving complex questions on function and usage of product.
Serves as primary support liaison between company and client.
Performs role of account/relationship manager; proactively managing relationships with client management.
Manage multiple clients, projects, and improvement initiatives at once.
Using analytical and project skills, provides a wide-variety of billable, specialized services to client base.
Conveys client feedback to internal functional leaders to improve the client experience.
Acts as a mentor for less tenured associates.
Mortgage Processor08/2005 to 11/2007AMS Mortgage Services, IncWest Paterson, NJ
Processed all loans that originated in the branch in accordance with policies, guidelines and applicable state and federal regulations.
Responsibilities included reviewing files for accuracy and completeness after being submitted for processing; communicated the loan advantages and disadvantages to the Mortgage Loan Officer and clients.
Other responsibilities included structuring and pricing loans, submitting applications to lenders, sending out mortgage commitments to realtors, attorneys and other parties, clearing underwriting conditions and scheduling loans for closing with multiple parties.
Mortgage Processor09/2004 to 08/2005First Financial Equities, IncEnglewood, NJ
Monitored and processed all loans from origination to close.
Processed files in accordance with the branch's state and federal guidelines.
Communicated on a regular basis with the mortgage applicant to keep them up to date with the status of their loan application.
Clearing underwriting conditions, verifying documentation for accuracy and completeness and using loan origination software.
Also provided administrative assistance to the Loan Officer.
Associate of Arts: Business Administration Business2006American InterContinental UniversityHoffman, IL
Accounting, Business Management2003Point Fortin Senior Secondary SchoolPoint Fortin, Trinidad
High School Diploma2001PFCPF, Trinidad
Math, English, Business, Accounting, Biology, Geography and Information TechnologyGPA: Received an award for EnglishMath, English, Business, Accounting, Biology, Geography and Information Technology
in Payroll (FPC) Certification- October, 2009
Payroll Professional (CPP) Certification- October, 2010
in Human Resources (PHR) Certification- June, 2012
Associate of Arts : Business Administration Business 2006 Accounting, Business Management 2003 High School Diploma 2001 Math, English, Business, Accounting, Biology, Geography and Information Technology
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