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hard ware engineer resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Results-focused, Information Technology Specialist with 11 years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Accomplished Senior Software Developer with 5 years of experience leading projects by acting as architect, developer and programmer analyst. Proficient in supporting project deliverables and maintaining releases. Strong leader in guiding support teams and solving complex issues. Steadfast in planning and implementing effective development strategies based on industry best practices. Motivated and experienced Computer Hardware Engineer offering more than 6 years of expertise. Committed to working both independently and as part of engineering team.

Skills
  • Requirements gathering
  • Resource planning
  • Budget administration
  • Risk analysis
  • MS Office
  • Inventory management
  • Security systems
  • Encryption
  • Telecommunications systems
  • Monitoring computer viruses
  • Firewalls and endpoint security
  • Cisco wireless routers and switches
  • Hardware and software configurations
  • Network operations
  • Data backups
  • Network configuration
  • Security technologies
  • Helpdesk administration
  • FAQ updating
  • Software deployment
  • Communications
  • Supervision
  • Team building
  • Project organization
  • Software upgrades
  • Application installations
  • LAN/WAN
  • Computer maintenance
  • Hardware diagnostics
  • Hardware upgrades
  • Equipment repair
  • Mobile devices
  • Software installations
  • Remote assistance
  • Remote assistance
  • Diagnostics abilities
  • Technical Troubleshooting
  • New program installations
  • System updates
  • Hardware expertise
  • Diagnosing issues
  • Configuring devices
  • Service desk support
Experience
08/2017 to Current Hard Ware Engineer Tigray Information Communication Technology Agenc | City, STATE,
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Conducted end-user training and provided technical support on hardware, software and network issues.
  • Directed account management and customer training on company technical software and tools for new accounts and new users.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
  • Responded to technical concerns, diagnosed problems and escalated issues.
  • Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed improvements in processes.
  • Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
  • Completed installation, configuration and patching of hardware and software for users.
  • Developed and maintained positive customer relationships resulting in increased account services and expansion.
  • Maintained calm, professional demeanor when faced with high demand, high volume workloads.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Collaborated with development team members to create and integrate high availability solutions for mission-critical applications.
  • Assisted in technical support process refinement to improve customer service and support.
  • Trained new employees on support processes, procedures and knowledge base.
  • Performed tests on newly installed hardware and software to provide components that interface correctly with each other and the network.
  • Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
05/2012 to 07/2016 Software Development and Application Administratio Tigray Informaton Communication Technology Agency | City, STATE,
  • Created manuals and other documentation for use in new employee training classes.
  • Updated hardware and software upon availability and supervised network to eliminate bottlenecks immediately.
  • Researched, recommended, configured and supported hardware and software for multiple departments.
  • Determined and alleviated hardware, software and network issues.
  • Installed and supported hardware and software, including desktops, servers and printers.
  • Delivered software patches to network computers and performed regular data backups to ensure security processes were compliant.
  • Participated in on-call shifts at certain times, including holidays and weekends in case of system or network-related emergencies.
  • Determined issues that were causing performance problems and implemented troubleshooting methods to prevent system failure.
  • Uploaded, configured and managed antivirus detection software and email applications.
  • Transferred private folders to new exchange servers in collaboration with network administrator.
  • Managed user profiles, security access and shared file structures.
  • Directed account management and customer training on company technical software and tools for new accounts and new users.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
01/2011 to 12/2011 Information Technology Teacher Tigray State Education Bureau | City, STATE,
  • Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
  • Tested and troubleshot application and documented issue resolutions for development team.
  • Identified areas of applications for regression testing following software updates, system changes or functionality changes to avoid unnecessary downtime and recoding.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Directed account management and customer training on company technical software and tools for new accounts and new users.
  • Mentored other technical engineers and support professionals to provide professional development and skill enhancement.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
  • Kept hardware and software systems current with latest patches and current licenses.
  • Trained new employees on support processes, procedures and knowledge base.
  • Eradicated multi-faceted network issues involving hardware, software, power and communications.
  • Determined which network devices, including firewalls, routers, switches and wireless access points were malfunctioning, immediately applying troubleshooting methods for resolution.
  • Performed site evaluations, customer surveys and team audits.
Education and Training
Expected in 07/2010 to to Bachelor of Science | Computer Science Mekelle University, Mekelle,tigray,Ethiopia, GPA:

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Resume Overview

School Attended

  • Mekelle University

Job Titles Held:

  • Hard Ware Engineer
  • Software Development and Application Administratio
  • Information Technology Teacher

Degrees

  • Bachelor of Science

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