Computer Technician with background in imaging, printer installation, memory installation, hard drive installation, motherboard replacement and general troubleshooting. Seeking challenging position with opportunities for expanding upon existing skill base.
MS Office, bookkeeping, spreadsheets, C++, HTML, office skills, quality assurancep
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Consistently received a 100% rate of customer satisfaction. Oversaw a decrease in average daily Help Desk tickets. Automated repeatable tasks where possible to increase efficiency.
Handler10/2015 to CurrentCityDogLos Angeles, CADog handling for a boarding and grooming company
Telephone Agent08/2003 to 04/2012Continental Message SolutionsColumbus, OH
Head of Quality Assurance. Dispatched emergency calls to doctors and maintenance workers. Worked with clients on account scripts. CMS received the ATSI award every year that I was employed with them.
Investigator05/2013 to 05/2014TeleperformanceColumbus, OHFraud division for Priceline.com. Investigated criminal activity.
High School Diploma: General StudiessPickerington High SchoolPickerington, OHColumbus State Graphic Design
5 published articles
Arts, bookkeeping, C++, focus, Graphic Design, HTML, MS Office, general office skills, quality assurance, spreadsheets, supervisory