habilitation waiver administrator part time resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

  • AS/400
  • Excel
  • Microsoft Word
  • Oracle
  • SAP
  • Operations
  • Management
  • Training
  • Order Management System
  • Order Entry
  • Procurement
  • Data Collection
  • Payroll
  • Human resources
  • Recruiting
  • Presentation Skills
  • Office Management
  • Supply Chain
  • Employee Orientation
  • Developmental Disabilities Experience
  • Data Analysis
  • ADP, Order Entry
  • Agency, Organizational
  • Benefits, Payroll
  • Data Analysis, Pick
  • Data Collection, Presentation Skills
  • Delivery, Procurement
  • Employee Relations, Progress
  • Financial, Quality
  • Hiring, Reconciling
  • HR, Recruitment
  • Director, Staff development
  • Strategic planning and execution
  • Staff Management
  • Coaching and mentoring
  • Employee reviews
  • Payroll coordination
  • Compensation and benefits
Work History
01/2013 to Current
Habilitation Waiver Administrator-Part Time Caregivers City, STATE,
  • Worked closely with individuals diagnosed with intellectual disabilities and mental illness in a residential setting
  • Assisted in the development and implementation of personal goals to enhance and maintain the optimum skill level of everyone
  • Ensured goals contributed to independence, individuality, productivity, and community inclusion
  • Assessed, evaluated, and documented the effectiveness of goals
  • Developed community trips and recreational activity schedules
  • ISP and IEP development and implementation
  • Collateral contact with the individuals' families, day programs and community providers to follow up on the effectiveness and progress of goals, behaviors, and interactions both at residence and day programs.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Resolved problems, improved operations and provided exceptional service.
05/2019 to 10/2020
Director of Operations/Administrator EKidzCare City, STATE,
  • Ensures execution of operations of agency on day-to-day basis to include, but not limited to: Plan, organize, direct, and evaluate operations to ensure provision of adequate and appropriate care and services
  • Payroll management- ADP Workforce and ADP
  • Employee evaluation process
  • Employee Relations
  • PA/ODP State regulations and Medicaid/Medicare knowledge and enforcement
  • Oversees all agency operations, services, personnel performance, and office management
  • Direct responsibility of ensuring Agency meets Federal, State, and local laws regarding certification and licensure of agency always
  • Ensures that agency meets both operational and financial metrics, to ensure success and stability of agency
  • Establish and maintain effective channels of Agency communication
  • Performed all HR functions (recruitment, hiring, discipline, benefits, payroll)
  • Ensure all Clinical Staff have current clinical information and current practices
  • In conjunction with QAPI/Education Director, direct and monitor organizational Performance Improvement activities
  • Ensure staff development including orientation, in-service education, continuing education, and evaluation practices within agency
  • Motivated and trained employees to maximize team productivity.
  • Evaluated current operational practices and suggested improvement strategies.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Assisted with documenting key processes and procedures and security protocols.
  • Communicated with staff, patients and healthcare providers to encourage highest quality of service.
11/2005 to 01/2019
Analyst-Customer Service Coordinator Genpact-Kraft Foods City, STATE,
  • Arranged shipments by examining destination, route, rate, delivery time, dispatches to carriers
  • Verifies merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies
  • Keeps customers informed by forwarding notices, shipment date and method, and status, answering questions
  • Benchmark freight rates
  • Negotiate rate structures, including consolidation lanes, capacity, and customer programs
  • Present finding to Management
  • Collect and analyze service issue and carrier quality information and develop clear and concise reports
  • Freight forwarding functions such as booking, issuing Delivery Orders, etc
  • Checking and confirming order status on pick-up and deliveries
  • Analyze freight bills for customer specific required information.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Reviewed submitted documents to check compliance and enforce recordkeeping policies.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated logistics for customer orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Expected in 2016 to to
MBA: Health Care Administration
University Of Arizona - Tucson, AZ
Expected in 2014 to to
Master of Arts: Organizational Management, Human Resource Management
University Of Arizona - Tucson, AZ

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Resume Overview

School Attended

  • University Of Arizona
  • University Of Arizona

Job Titles Held:

  • Habilitation Waiver Administrator-Part Time
  • Director of Operations/Administrator
  • Analyst-Customer Service Coordinator


  • MBA
  • Master of Arts

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