habilitation support services supervisor resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Seasoned Support Manager specializing in IDD/Autism program problem solving. Excellent communication and organizational abilities with a pragmatic and flexible mentality. Intelligent leader diligent in optimizing policies and procedures. Leading by example.
Skills
Complex Problem Solving
Regulatory Compliance
Handling Customer Complaints
Motivational Leadership
Team Building
Schedule Coordination
Decision Making
Coaching and Mentoring
Team Management and Supervision
Staff Development and Training
Quality Assurance
Documentation and Recordkeeping
Diligent Follow Through
Verbal and Written Communication
Account Reconciliation
Confidence and Drive
Attention to Detail
Multitasking and Prioritization
Honesty and Integrity
Friendly and Relatable
Cultural and Religious Diversity training
Work History
Habilitation Support Services Supervisor , 03/2015 to Current The Mentor Network – Chelmsford, MA,
Coach employees through day-to-day work and complex problems.
Standardized group home structures and processes to promote collaboration and increased performance.
Tracked and documented metrics, and evaluated trends.
Maintained current and compliant financial records, monitoring and auditing client funds and petty cash.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Established and implemented training programs to maximize team performance.
Monitored employee and customer interactions to assess quality of service.
Oversaw team of 30 staff providing exceptional support to 11 members in three group homes
Coordinated individual duties after careful evaluation of each Direct Support Caregiver's skill level and knowledge.
Trained team members on new standard of work and corrective actions plans
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
Attend ISP meetings, staff meetings, manager meetings, Governing Body meetings.
Experience in writing programs and behavior treatment plans
Substitute Teacher, K-12, 10/2011 to 10/2014 State Of Indiana South Bend Community School Corp. – City, STATE,
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Took notes and prepared reports on school day activities to provide to primary teacher.
Provided instruction for students in core subject areas.
Maintained day-to-day classroom management and discipline to promote learning initiatives.
Assisted students of all ability levels develop life-long learning skills and good study habits.
Supervised lunchroom and recess activities.
Group Home Manager, 04/2005 to 02/2007 Alpha Group LLC – City, STATE,
Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
Assisted residents at 3 and 2-person facilities with basic hygiene and healthcare needs, including dressing and showering.
Created all staff work schedules so each shift had appropriate number of employees for coverage.
Protected clients' monies and property, including tracking spending and reconciling accounts.
Monitored direct care activities for optimal client protections and infection control standards.
Scheduled physician and other appointments for residents, providing transportation to each visit.
Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
Mentored and coached staff to improve performance and interactions with residents.
Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
Developed and created programs and monitored effectiveness against individual participant needs.
Facilitated staff meetings
DTA Supervisor , 06/2003 to 02/2005 Hozhoni Foundation Inc – City, STATE,
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Maintained compliance with company policies, objectives and communication goals.
Set overall vision and provided team leadership.
Identified individual employee's unique work styles and adapted management methods.
Attended ISP meetings and developed programs for clients
Education
Associate of Science: Education , Expected in to Ivy Tech Community College of Indiana - South Bend, IN, GPA:
Dean's List 4 out of 5 semesters
58 credits towards a degree with a 3.81 GPA
In addition to core classes also took; Creative Writing, Philosophy of Religion, Educational Psychology, Crisis Intervention, Cultural Diversity in US, The Exceptional Child
Certifications
Current with Article 9, Recognizing and Reporting Maltreatment and Abuse, Prevention and Support, State of Arizona Authorized Van Instructor, Emergency Preparedness, HIPPA I, II, DDD Incident Reporting, Unusual Incident Reporting, Medicaid Fraud Waste and Abuse, Quality of Care Concerns, On/Off boarding Employees, Conflict Management
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