Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Professional Summary
Detail-oriented bringing more than 10 years of expertise and achievements in Sales, merchandising, record retention, and administration. Responsible, punctual and productive professional when working with little to no supervision. Strong work history in document management, and regulatory compliance. Able to plan and execute an event with little or no issues. Commended for great sales and problem-solving abilities with customers and staff.
Skills
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Work History
10/2011 to Current
Gun Vault Specialist/Administrative Assistant/Event Coordinator Borden Dairy – Altha, FL,
- Assisted new employees with new-hire paperwork and reviewed for completeness.
- Maintained knowledge of point of sale procedures and policies relating to cash reports, register checkups, deposits and checks
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Recruited, hired, trained and supervised staff of 20
- Organized meetings for group and classes and coordinated availability of conference rooms for participants.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Selected and ordered décor and event materials.
- Organized, coordinated and deployed store events while focusing on delivering superior customer service.
- Coordinated schedules and timelines for events.
- Maintained 100% efficiency for large record volume organization.
- Communicated efficiently with individuals concerning record information submitted or missing from files.
- Engaged in active listening with callers to confirm or clarify information and diffuse upset callers.
- Participated in training and other learning opportunities to expand knowledge of company and position.
10/2010 to 10/2011
Merchandiser Rhodes Retail Services – City, STATE,
- Arranged consistent shelves, bins and racks by following established planograms.
- Used hand and power equipment for measuring, testing and drilling of various types of warehouse racking
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Stocked merchandise, clearly labeling items, and arranging according.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
05/2007 to 10/2010
Sales Associate/Team Lead Sears – City, STATE,
- Led sales team to exceed quarterly sales goals.
- Monitored sales team performance and provided constructive feedback.
- Reported sales data to upper management for review.
- Promoted brand awareness and utilized took advantage of network connections to increase brand development.
- Trained, coached and mentored new sales associates for maximum performance.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Managed efficient cash register operations.
- Processed accurate credit, debit, check and cash sales transactions for more than 100 customer orders per day.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
02/2006 to 01/2007
BAGGER/CASHIER RALPH’S – City, STATE,
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Expected in 2011
: Early Childhood Education
SANTIAGO CANYON COLLEGE - Orange,
SANTIAGO CANYON COLLEGE - Orange,
Expected in 06/2008
High School Diploma:
Esperanza High School - ,
Esperanza High School - ,
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Resume Overview
School Attended
- SANTIAGO CANYON COLLEGE
- Esperanza High School
Job Titles Held:
- Gun Vault Specialist/Administrative Assistant/Event Coordinator
- Merchandiser
- Sales Associate/Team Lead
- BAGGER/CASHIER
Degrees
- High School Diploma
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