Dynamic Customer Service/Sales-Account Manager with progressive experience developing business market strategies,
directing new sales initiatives and leading growth to meet and exceed sales targets. Cultivates, nurtures and maintains long-term
customer relationships to boost sales and grow brand visibility.
Excellent communication skills
Preparing and Analyzing Budgets
Accurate and detailed
Advanced MS Office Suite knowledge
Guest Services Representative, 10/2012 to Current Fairfield Inn ans Suites – Kingsland, GA
Fairfield Inn and Suites Kingsland, GA Investigated and resolved customer inquiries and complaints in an empathetic manner.
Cross-trained and backed up other customer service managers.
Adhered to all confidentiality requirements at all times.
Developed and maintained long-term relationships with top-50 clients implemented sales initiatives to retain and build future sales opportunities.
Booked and promoted group sales for events.
Seasonal position, Keurig Specialist, 11/2011 to 02/2012 GSI, an E-Bay Company – Brunswick, GA
Effectively managed a high-volume of inbound calls.
Mastery of customer service management systems and databases.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Met or exceeded service,sales and quality standards every review period.
Sales/Account Representative, 05/2004 to 10/2011 Savannah Distributing-GA Beverage Wholesaler Savannah – Camden, GA
Increased sales volume by 50% in Camden County territory in year one through innovative marketing techniques and new business development.
Consistently met or exceeded sales goals.
Contacted 120 of new and existing customers per 2 days a week to discuss new products and services.
Created meaningful, loyal sales relationships with on- and off-premise accounts.
Organized and facilitated marketing events and promoted products through displays and by securing prime spacing.
Created marketing and sales sheets for sales groups.
Mobile Catering Specialist, 06/2003 to 03/2004 The Navy Exchange – Kings Bay, GA
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Actively participated in ongoing customer service programs to build sales and rapport in the Navy community.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the mobile catering sector making it profitable with in 45 days (it was operating at loss).
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in the company operation manual.
Customer service and safety initiatives.
Resolved 90% of employee union grievances utilizing communication and conflict resolution skills with different managerial depatments.
Service Training Manager, 09/1985 to 06/1988 Marriott Corporation – Rockville, MD
Carefully interviewed, selected, trained and supervised staff.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Led, trained and directed team members and management trainees on effective methods, operations and procedures.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Created fun team building activities to engage staff in up-selling to meet revenue targets.
MBA: May 2012 Brenau University - Gainesville, GA GPA: Graduated Summa Cum Laude
Business Graduated Summa Cum Laude Finance, Accounting, Economics, Project Management, Marketing Management, Communications and Leadership
Bachelor of Science: Political Science, 1 2007 Valdosta State University - Valdosta, GA GPA: Magna Cum LaudePolitical Science Magna Cum Laude
State Board Member- GA FOE Ladies Auxiliary:Finance Chairman-2013-2014, State Secretary 2014- Present (501-C organization) Coordinated with warehouse managers at Savannah Distributing restructuring delivery routes to lower the costs associated with delivering goods, decrease incidents of charge-backs and increase customer satisfaction.
Consistently exceeded monthly sales quotas by more than 10%.
Business development, conflict resolution, clients, Customer service, databases, team building, managerial, managing, marketing plans, marketing, Market, Microsoft Office, Navy, new business development, payroll, pricing, prime, processes, quality, rapport, safety, selling, sales, sales management, Six Sigma, Strategic marketing, trend