guest service team member resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

CONTACT 2 years of experience as a Member Service Representative. Knowledgeable, creative and result- oriented MSR with an exceptional background in establishing and maintaining positive member relationships, and service. Seeking to secure a challenging position that will allow me to utilize my experience and motivation ,contributing to the company's goals.

  • DNA
  • Nautilus
Work History
Guest Service Team Member, 08/2020 to Current
Joey Restaurant GroupTukwila, WA,
  • Built sustainable relationships and trust with member accounts using open and interactive communication
  • Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
  • Navigated multiple computer systems and applications and utilized search tools to find information
  • Defined problems, collected data, established facts and validated conclusions
  • Referred unresolved member grievances to designated departments for further investigation
  • Addressed custs courteously using suitable methods and problem- solving skills
  • Complied with corporate and regulatory policies regarding information confidentiality and privacy
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Assisted with mentoring new employees during and after training.
  • Developed and maintained working knowledge of internal policies, procedures and services to appropriately address member issues
  • Investigated and researched issues to determine root causes and appropriate resolution methods
  • Followed up with members regarding product functionality and overall satisfaction
  • Greeted members by name and displayed respectful attitude, helping develop rapport with member base and build lasting relationships
  • Processed member adjustments to maintain financial accounts.
  • Made appropriate account corrections to resolve member problems.
Member Service Representative, 11/2020 to 02/2022
Greenstate Credit UnionOak Brook, IL,
  • Processed cash, check and credit cards for customer purchases.
  • Counted cash drawers at beginning of shifts to verify correct amounts
  • Computed and recorded totals of transactions.
  • Provided product information and resolved concerns to assist customers
  • Supervised others and provided on-the-job training.
  • Processed merchandise returns and exchanges.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
  • Helped customers locate merchandise.
  • Worked with coworkers to complete tasks.
  • Provided efficient and courteous service to customers at all times.
  • Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
  • Greeted and informed customers of products, fostering positive store experiences
  • Delivered service excellence through all points of contact.
  • Reconciled and prepared bank deposits.
  • Leveraged POS system to perform purchase transactions for team members and customers
  • Partnered with security and loss prevention, minimizing shrink.
  • Maintained cash accuracy by working with supervisor to correct deficiencies
  • Built and maintained positive working relationships with co-workers.
  • Kept periodic balance sheets of amounts and numbers of transactions.
Millwork Sales Specialist, 04/2005 to 08/2019
Lowe's Companies, Inc.Dallas, TX,
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
Planogram Team Member, 07/2007 to 07/2011
Meijer, Inc.Valparaiso, IN,
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Updated pricing and signage to complete product displays and educate customers.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Worked with managers and advertising directors to optimize promotions.
  • Educated employees on new merchandise during seasonal workshops.
Associate: Arts, Expected in
- ,
A.A: Pre Law Candidate, Expected in
Frederick Community College - Frederick, MD
GPA: 3.32

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Resume Overview

School Attended

  • Frederick Community College

Job Titles Held:

  • Guest Service Team Member
  • Member Service Representative
  • Millwork Sales Specialist
  • Planogram Team Member


  • Associate
  • A.A

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