CONTACT 2 years of experience as a Member Service Representative. Knowledgeable, creative and result- oriented MSR with an exceptional background in establishing and maintaining positive member relationships, and service. Seeking to secure a challenging position that will allow me to utilize my experience and motivation ,contributing to the company's goals.
Skills
DNA
Nautilus
Work History
08/2020 to Current
Guest Service Team MemberJoey Restaurant Group – Tukwila, WA,
Built sustainable relationships and trust with member accounts using
open and interactive communication
Used job-related software to complete contract forms, prepare
change of address records or issue service discontinuance orders
Navigated multiple computer systems and applications and utilized
search tools to find information
Defined problems, collected data, established facts and validated
conclusions
Referred unresolved member grievances to designated departments
for further investigation
Addressed custs courteously using suitable methods and problem-
solving skills
Complied with corporate and regulatory policies regarding
information confidentiality and privacy
Responded to telephone inquiries and complaints following standard
operating procedures
Assisted with mentoring new employees during and after training.
Developed and maintained working knowledge of internal policies,
procedures and services to appropriately address member issues
Investigated and researched issues to determine root causes and
appropriate resolution methods
Followed up with members regarding product functionality and
overall satisfaction
Greeted members by name and displayed respectful attitude,
helping develop rapport with member base and build lasting
relationships
Processed member adjustments to maintain financial accounts.
Made appropriate account corrections to resolve member problems.
11/2020 to 02/2022
Member Service RepresentativeGreenstate Credit Union – Oak Brook, IL,
Processed cash, check and credit cards for customer purchases.
Counted cash drawers at beginning of shifts to verify correct
amounts
Computed and recorded totals of transactions.
Provided product information and resolved concerns to assist
customers
Supervised others and provided on-the-job training.
Processed merchandise returns and exchanges.
Maintained up-to-date knowledge of store policies regarding
payments, returns and exchanges
Helped customers locate merchandise.
Worked with coworkers to complete tasks.
Provided efficient and courteous service to customers at all times.
Collaborated with departmental leaders to establish organizational
goals, strategic plans and objectives
Greeted and informed customers of products, fostering positive
store experiences
Delivered service excellence through all points of contact.
Reconciled and prepared bank deposits.
Leveraged POS system to perform purchase transactions for team
members and customers
Partnered with security and loss prevention, minimizing shrink.
Maintained cash accuracy by working with supervisor to correct
deficiencies
Built and maintained positive working relationships with co-workers.
Kept periodic balance sheets of amounts and numbers of
transactions.
04/2005 to 08/2019
Millwork Sales SpecialistLowe's Companies, Inc. – Dallas, TX,
Greeted customers, helped locate merchandise and suggested suitable options.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Listened to customer needs and desires to identify and recommend optimal products.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Informed customers of current store promotions to encourage additional sales purchases.
Displayed merchandise by arranging in appealing ways to boost sales.
Mentored new hires, resulting in stronger staff development and increased productivity.
Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
07/2007 to 07/2011
Planogram Team MemberMeijer, Inc. – Valparaiso, IN,
Removed damaged, out-of-code, not-in-set and discontinued items from displays.
Inspected merchandise for quality and arranged proper display location on floor.
Updated pricing and signage to complete product displays and educate customers.
Answered customer questions regarding store merchandise, department information and pricing.
Monitored inventory levels and kept adequate stock in product displays on sales floor.
Verified products appeared at correct locations in proper quantities.
Worked with managers and advertising directors to optimize promotions.
Educated employees on new merchandise during seasonal workshops.
Education
Expected in
Associate: Arts - , GPA:
Expected in
A.A: Pre Law Candidate Frederick Community College - Frederick, MD GPA: GPA: 3.32
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