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Guest Service Advocate Resume Example

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GUEST SERVICE ADVOCATE
Summary

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Friendly and upbeat Dental Assistant with ten years of success building strong relationships with patients and providing quality support during dental procedures. Knowledgeable and experienced in root canal therapy, crown and bridge and surgical extraction procedures. Able to work well with all personality types when interacting with patients and staff. Strong knowledge of dentistry practices. Well-rounded and capable of handling multiple tasks, including making dental impressions, bleaching trays and taking X-rays. Highly organized with experience in charting and preparing patient treatment plans.

Skills
  • Team collaboration
  • Strong writing and verbal skills
  • Detail-oriented
  • Multitasking
  • Excellent communication skills
  • Calm under pressure
  • Complex problem-solver
  • Active listener
  • Disinfecting rooms and equipment
  • Patient confidentiality
  • Periodontics
  • Dental staff support
  • Treatment room setup
  • Patient schedule management
  • Exam room setups
  • Sterilization techniques
  • Patient counseling
  • Restorative procedures
  • Taking X-rays
  • Patient education
  • Four-handed procedures
  • Suture removal competency
  • Perio charting
  • Infection Control (ICE)
  • Patient educator
  • Fluoride application
  • Skilled in root canals
  • Dental radiography
  • Topical fluoride (TF)
  • Chairside assisting
  • Study model pour and trim
  • Dentrix
  • Sealants (SE)
  • Bleaching and whitening technique
Experience
Target, Corp. | Centerville, UtahGuest Service Advocate11/2015 - 10/2019
  • I was responsible to help each guest that I came in contact with to have a pleasant and positive experience while in our store.
  • I handled making sales, exchanges, and returns of products.
  • I would place online orders for guests, as well as provide an order that has been fulfilled.
  • I would resolve issues with receipt mistakes or adjustments that needed to be addressed.
  • I would receive incoming calls and transfers.
  • I would create tags and labels for inventory.
  • I would make sure that all environmentally dangerous materials that I handled were properly discarded.
  • I worked closely with management.

Self | Havre De Grace, MDLicensed Child Care Provider08/2009 - 07/2015
  • I was responsible for the safety, nurturing, social and emotional growth of up to eight children every day.
  • I would plan and implement a curriculum using age appropriate material
  • I would organize and document activities and outings such as: weekly visits from the librarian, trips to the local petting zoo, trips to the local pool or beach, as well as birthday and holiday celebrations.
  • I would participate in continuing education courses regularly to uphold my license.
  • I would keep state required records and documentation on each child reviewed and up to date.
  • I worked monthly with the State of MD to ensure that each meal provided was nutritious and of good variety.
  • I would work and plan in a way that kept both the children and the parents happy and pleased.

Chesapeake Contemporary Dentistry | Edgewood, MarylandDental Assistant07/2006 - 08/2009
  • I would take and record medical and dental histories.
  • I would explain the treatment required and prepare the patient.
  • I would set up the sterile instrument tray, prepare materials, and assist the dentist during all dental procedures.
  • Assisting with the following procedures: Crown and bridge, root canal therapy, amalgam and composite fillings, surgical extractions, sinus lifts, bone grafting, dental implants, crown lengthening, periodontal flap surgery and initial exams w/ full mouth series.
  • Instruct the patient regarding post operative care and follow up prescribed.
  • I would take and record vital signs of the patient.
  • Record treatment in patient records.
  • Sterilization and care of dental tools.
  • Fabrication of temporary crown with placement.
  • Suture removal.
  • Take and develop x-ray images, full mouth series and panoramic.
  • Taking impressions for study cast and occlusal rims and occlusal registrations.
  • Monitoring the dental supplies and the inventory of equipment.
  • Maintenance of equipment.
  • Bio-hazard and infection control.
  • Dental terminology and computer software.
  • Taking continuing education courses to stay certified.
  • Working closely with a team.
  • Meeting deadlines.





Clearly Dental | Bel Air, MDDental Assistant06/2006 - 08/2009
  • Assisted dentists in permanent and temporary restorative procedures, placing temporary crowns, seating permanent crowns, implant surgery and fabricating trays and occlusal rims.
  • Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed cements, primers and filling materials to support dentists during procedures.
  • Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
  • Scheduled cleanings and dental appointments for patients using Dentrix.
  • Instructed and educated patients to prepare for oral surgery.
  • Created bitewing, panoramic and periapical X-ray images for dentist to review.
  • Laid out dental instruments and equipment before procedures.
  • Educated patients on treatment procedures and post-procedure home care.
  • Gathered medical information and dental health history from patients.
  • Positioned patients for treatment by making chair adjustments, Took vitals and recorded, and prepared necessary equipment for procedures.
  • Supported dentist chairside with procedures including root canal therapy, oral surgery, and crown and bridge.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
Education and Training
MD State Dental Association | MarylandLicense For Oral Radiography in Oral Radiographic Techniques04/2001
Harford Community College | Bel Air, MDCertificate in Early Childhood Education01/1992
State of MD Dept of Early Childhood EducationLicense For In-Home Daycare in Early Childhood Education07/2009
Edgewood Senior High School | Edgewood, MDHigh School Diploma05/1990
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Resume Overview

Companies Worked For:

  • Target, Corp.
  • Self
  • Chesapeake Contemporary Dentistry
  • Clearly Dental

School Attended

  • MD State Dental Association
  • Harford Community College
  • State of MD Dept of Early Childhood Education
  • Edgewood Senior High School

Job Titles Held:

  • Guest Service Advocate
  • Licensed Child Care Provider
  • Dental Assistant

Degrees

  • License For Oral Radiography in Oral Radiographic Techniques
    Certificate in Early Childhood Education
    License For In-Home Daycare in Early Childhood Education
    High School Diploma

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