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guest room attendant resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Customer oriented guest room attendant passionate about improving personal skills and customer service experience with integrity and strong verbal and written communication skills combined with a hardworking attitude.

Skills
  • Hospitality service
  • Customer assistance and interaction
  • Oral and writing communication
  • Promotional support
  • Team collaboration
  • Conflict mediation
  • Data evaluation
  • Time management
  • Critical thinking
  • Training and Development
Experience
02/2019 to 05/2021
Guest Room Attendant Omni Hotels Omaha, NE,
  • Sign in and out company device to start and complete assigned rooms, message managers and report tickets
  • Activate key chip to access guest rooms
  • Use mobile linen cart for clean linen and amenities, and use push rollaway collector for dirty linen/trash
  • Inspect guest room, report unusual room conditions or rooms in need of repairs, and check for lost and found
  • Use cleaning equipment/tools, cleaning rags, microfiber cloths and proper chemicals
  • Clean and sanitize guestrooms by stripping rooms, emptying trash, wiping down/dusting all surfaces, making beds and vacuuming
  • Replenish all guest amenities and information cards as needed
  • Clean and sanitize bathrooms by scrubbing basins, bathtubs, showers, walls/floors, doors, mirrors, and toilets
  • Replenish all bathroom amenities such as soaps, lotion and tissues
  • Place clean bathmats on tubs, shower doors and clean towels on towel racks
  • Complete all duties in accordance with the room classification checklist
  • Perform other job related duties as requested
  • Sign in and out company radio and use ear piece
  • Service, clean, sanitize and maintain all public areas
  • Be aware of possible hazards and suspicious behavior
  • Provide directions and information to guests as
    necessary
  • Assist employees within the public area department as needed
  • Promote positive guest relations through prompt, courteous and efficient service
02/2017 to 02/2019
Guest Room Attendant Omni Hotels Montreal, CA,
  • Sign in and out key to enter assigned rooms
  • Use paper document that lists assigned rooms and update after completing each room with legible handwriting
  • Use guest room phone to contact managers and punch specific codes to report damages to guest rooms, and complete assigned rooms
  • Stock rollaway cart with cleaning supplies, clean linen and amenities
  • Inspect guest rooms, report unusual room conditions or rooms in need of repairs, and check for lost and found
  • Use cleaning equipment/tools, cleaning rags, microfiber cloths and proper chemicals
  • Clean guestrooms by stripping rooms, emptying trash, wiping down/dusting all surfaces, making beds and vacuuming
  • Replenish all guest amenities and information cards as needed
  • Clean bathrooms by scrubbing basins, bathtubs, showers, walls/floors, doors, mirrors, and toilets
  • Replenish all bathroom amenities such as soaps, lotion and tissues
  • Place clean bathmats on tubs, shower doors and clean towels on towel racks
  • Complete all duties in accordance with the room classification checklist
  • Promote positive guest relations through prompt, courteous and efficient service
  • Perform other job related duties as requested
08/2016 to 01/2017
Order Picker/Packer Borden Dairy League City, TX,
  • Sign in and out company RDF scanner
  • Communicate effectively with management
  • Promote workplace safety and smooth production by keeping workspaces clean, organized and free of hazards
  • Scan boxes rolling down from conveyor belt, and select products/items from shelves and pallets for customer orders
  • Accurately pick Items listed on RDF scanner and place in appropriate box, and limit damage to products and orders by using care when choosing items
  • Review orders for specialty codes to determine item locations in warehouse, and record order processing updates by entering information correctly
  • Fulfill orders quickly to accomplish challenging daily objectives
  • Review packing slips and other documentation to properly box requested items for shipment
  • Inspect outgoing shipments to maintain quality assurance standards
  • Arrange items on pallets according to size and weight
08/2015 to 08/2016
Data Entry Clerk Expert Global Solutions Inc. City, STATE,
  • Type at the speed of 35 WPM
  • Think in a clear, logical and organized manner
  • Pay attention to detail and accuracy
  • Adhere to strict data confidentiality policies to prevent information leakage
  • Take appropriate action based on the results of member information
  • Complete the eligibility determination process
  • Perform data entry functions with the use of documents
  • Identify, correct and report all data entry errors
  • Accurately enter all appropriate information
  • Implement data entry requirements in a timely manner
  • Communicate effectively with management
  • Maintain performance standards established for the data entry position
Education and Training
Expected in 06/2014 to to
High School Diploma:
Bloomington High School - Bloomington, CA
GPA:

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Resume Overview

School Attended

  • Bloomington High School

Job Titles Held:

  • Guest Room Attendant
  • Guest Room Attendant
  • Order Picker/Packer
  • Data Entry Clerk

Degrees

  • High School Diploma

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