(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Lost and found procedures
  • Issue resolution
  • Cleaning supplies
  • Inventory and supply
West Covina High School West Covina, CA Expected in 06/1994 High School Diploma : - GPA :
Work History
Belmond - Guest Room Attendant
New York, NY, -
  • Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up.
  • Replenished guest room supplies, including water glasses, toiletries, and paper products.
  • Used specified cleaning products in each guest room per company guidelines.
  • Maintained linen cart so that it was neat and organized.
  • Vacuumed, dusted and maintained common areas, including hallways and waiting areas at elevators.
  • Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
  • Ensured each guest room was locked after housekeeping services were performed and maintained complete security of such rooms at all times.
  • Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
Gerber Collision & Glass - Customer Service Representative
Orion Township, MI, 01/2015 - Current
  • Boosted sales revenue by skillfully promoting diverse [Product or Service] options.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.100
  • Regularly exceeded daily sales and product add-on quotas.
  • Responded to customer requests for products, services and company information.
  • Compiled customer feedback and recommended service delivery improvements to management.
Hotel Keen - Night Auditor
Palo Alto, CA, 08/2001 - 01/2002
  • Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
  • Processed arrivals and departures for hotel guests, handling approximately 20 guests per shift.
  • Processed arrivals and departures for hotel guests, handling approximately 20 guests per shift.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Performed daily inventory for keys and linens and detailed all information in audit reports.
  • Processed nightly bills, checks and vendor payments worth over $5,000 maintaining detailed records and receipts
  • Identified and suggested remedies for areas of improvement based on detailed daily reports and analysis.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Monitored facility security for guest and personnel safety.
  • Provided hotel guests with information regarding property including casino, gift shop, restaurants and fitness center.
  • Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel employees.
  • Documented accounts and logs throughout shift to keep up with all requirements.
Mccoy's Building Supply - Customer Service Cashier
Cleveland, TX, 03/2000 - 06/2001
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Educated customers on promotions to enhance sales.
  • Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Quickly and accurately counted drawers at start and end of each shift.

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School Attended

  • West Covina High School

Job Titles Held:

  • Guest Room Attendant
  • Customer Service Representative
  • Night Auditor
  • Customer Service Cashier


  • High School Diploma

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