I am Jessica Claire, very pleased to have you read this resume. I am a 25 year old goal driven young lady.
I have a hard working mother that taught me, if you try with the best of your ability at everything you do you will go very far. I have worked in 3 las vegas strip, casinos. I was Customer Service trained for each casino. Also, Forbes trained. Customer service is a very important part of the majority of jobs. I work well under pressure and fast paced environments. I have a lot of patience. Goal oriented. Very quick learner.
Skills
Microsoft Office
Time Management
COVID-19 Safety Procedures
Service-Oriented
Verbal and Written Communication
Detail-Oriented
Work Planning and Organization
Professional and Courteous
Health Standards Compliance
Service Oriented
Multitasking and Prioritizing
Front Desk Communications
OSHA Compliance
Customer Inquiry and Response
Electronic Communication
Guest Request Response
Damage and Theft Reporting
Experience
Guest Room Attendant, 05/2021 - 12/2022 Belmond – New York, NY,
Welcomed guests, provided answers to questions and anticipated guests' service needs.
Delivered and retrieved irons, ironing boards and various special items to guests.
Delivered extra linens, paper products and toiletries to guests.
Managed linen cart by keeping neat and organized.
Locked guest rooms after performing housekeeping services and maintained complete security.
Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
Inspected each room for cleanliness, utilizing checklist to meet company standards.
Attended to 13 guest rooms by sweeping, mopping and vacuuming.
Interacted pleasantly with clients and guests when performing daily duties.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
Washed and polished glass windows and doors to keep entryways clear and professional.
Mapped out daily cleaning work assignments by assessing vacant room roster.
Reported guest issues, safety and maintenance concerns immediately to supervisor.
Organized supplies for use based on expected customer needs.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
Customer Returns Processor, 02/2022 - 08/2022 Caesars Entertainment Corporation – Kansas City, MO,
Inspected customer returns for damage, identifying manufacturing defects and distinguishing from customer or delivery damage to evaluate return eligibility.
Restored returned products to saleable condition, verifying correct packaging and labeling with price reduction as appropriate before returning to designated area on shelves.
Consulted supervisors to authorize returns or exchanges beyond scope of normal operating procedures when necessary to achieve total customer satisfaction.
Kept returns department stocked with labels, hangers and receipt paper and removed trash at end of shifts to maintain area readiness according to standard procedures.
Collaborated with team members in other departments to provide accurate information about product availability and organization.
Communicated return order status and type to office and warehouse staff, providing written reports on product codes and quantities.
Checked packaging to verify good quality, no damage and acceptable appearance.
Cleaned and disposed of boxes and packing material to maintain general housekeeping.
Leveraged computer, RF and powered equipment to put away and pull orders.
Examined merchandise to determine problems and evaluate for possible solutions or repair.
Exercised safety precautions to prevent injury or damage to products and equipment.
Inspected returned items to identify damage or defects, documenting information in database.
Rotated through various departments to meet demands of business.
Assisted customers with troubleshooting and understanding correct use of products to verify proper product utilization, reducing number of returns processed.
Corresponded by email with customers requesting returns to assess situation and approve or deny returns, sending shipping labels and directions following company policy.
Handled in-store exchange requests, evaluating eligibility for exchange and directing customers to appropriate replacement products with similar price point and desired functionality.
Guest Room Attendant, 09/2019 - 03/2020 Caesars Entertainment Corporation – Joliet, IL,
Welcomed guests, provided answers to questions and anticipated guests' service needs.
Replenished each guest room with water glasses, toiletries and paper products.
Restocked beverages and food items in mini-bar area.
Cleaned closets and door tracks in guest rooms to remove dust and debris.
Delivered and retrieved irons, ironing boards and various special items to guests.
Delivered extra linens, paper products and toiletries to guests.
Managed linen cart by keeping neat and organized.
Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
Washed and polished glass windows and doors to keep entryways clear and professional.
Mapped out daily cleaning work assignments by assessing vacant room roster.
Reported guest issues, safety and maintenance concerns immediately to supervisor.
Organized supplies for use based on expected customer needs.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Polished and sanitized floors, counters, bathtubs and window sills.
Inspected each room for cleanliness, utilizing checklist to meet company standards.
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