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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

I am Jessica Claire, very pleased to have you read this resume. I am a 25 year old goal driven young lady.

I have a hard working mother that taught me, if you try with the best of your ability at everything you do you will go very far. I have worked in 3 las vegas strip, casinos. I was Customer Service trained for each casino. Also, Forbes trained. Customer service is a very important part of the majority of jobs. I work well under pressure and fast paced environments. I have a lot of patience. Goal oriented. Very quick learner.

Skills
  • Microsoft Office
  • Time Management
  • COVID-19 Safety Procedures
  • Service-Oriented
  • Verbal and Written Communication
  • Detail-Oriented
  • Work Planning and Organization
  • Professional and Courteous
  • Health Standards Compliance
  • Service Oriented
  • Multitasking and Prioritizing
  • Front Desk Communications
  • OSHA Compliance
  • Customer Inquiry and Response
  • Electronic Communication
  • Guest Request Response
  • Damage and Theft Reporting
Experience
Guest Room Attendant, 05/2021 - 12/2022
Belmond New York, NY,
  • Welcomed guests, provided answers to questions and anticipated guests' service needs.
  • Delivered and retrieved irons, ironing boards and various special items to guests.
  • Delivered extra linens, paper products and toiletries to guests.
  • Managed linen cart by keeping neat and organized.
  • Locked guest rooms after performing housekeeping services and maintained complete security.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Attended to 13 guest rooms by sweeping, mopping and vacuuming.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.
  • Reported guest issues, safety and maintenance concerns immediately to supervisor.
  • Organized supplies for use based on expected customer needs.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
Customer Returns Processor, 02/2022 - 08/2022
Caesars Entertainment Corporation Kansas City, MO,
  • Inspected customer returns for damage, identifying manufacturing defects and distinguishing from customer or delivery damage to evaluate return eligibility.
  • Restored returned products to saleable condition, verifying correct packaging and labeling with price reduction as appropriate before returning to designated area on shelves.
  • Consulted supervisors to authorize returns or exchanges beyond scope of normal operating procedures when necessary to achieve total customer satisfaction.
  • Kept returns department stocked with labels, hangers and receipt paper and removed trash at end of shifts to maintain area readiness according to standard procedures.
  • Collaborated with team members in other departments to provide accurate information about product availability and organization.
  • Communicated return order status and type to office and warehouse staff, providing written reports on product codes and quantities.
  • Checked packaging to verify good quality, no damage and acceptable appearance.
  • Cleaned and disposed of boxes and packing material to maintain general housekeeping.
  • Leveraged computer, RF and powered equipment to put away and pull orders.
  • Examined merchandise to determine problems and evaluate for possible solutions or repair.
  • Exercised safety precautions to prevent injury or damage to products and equipment.
  • Inspected returned items to identify damage or defects, documenting information in database.
  • Rotated through various departments to meet demands of business.
  • Assisted customers with troubleshooting and understanding correct use of products to verify proper product utilization, reducing number of returns processed.
  • Corresponded by email with customers requesting returns to assess situation and approve or deny returns, sending shipping labels and directions following company policy.
  • Handled in-store exchange requests, evaluating eligibility for exchange and directing customers to appropriate replacement products with similar price point and desired functionality.
Guest Room Attendant, 09/2019 - 03/2020
Caesars Entertainment Corporation Joliet, IL,
  • Welcomed guests, provided answers to questions and anticipated guests' service needs.
  • Replenished each guest room with water glasses, toiletries and paper products.
  • Restocked beverages and food items in mini-bar area.
  • Cleaned closets and door tracks in guest rooms to remove dust and debris.
  • Delivered and retrieved irons, ironing boards and various special items to guests.
  • Delivered extra linens, paper products and toiletries to guests.
  • Managed linen cart by keeping neat and organized.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.
  • Reported guest issues, safety and maintenance concerns immediately to supervisor.
  • Organized supplies for use based on expected customer needs.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Polished and sanitized floors, counters, bathtubs and window sills.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
Guest Room Attendant, 02/2019 - 08/2019
Flamingo Hotel-casino City, STATE,
  • Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
  • Replenished each guest room with water glasses, toiletries and paper products.
  • Welcomed guests, provided answers to questions and anticipated guests' service needs.
  • Restocked beverages and food items in mini-bar area.
  • Cleaned closets and door tracks in guest rooms to remove dust and debris.
  • Delivered and retrieved irons, ironing boards and various special items to guests.
  • Delivered extra linens, paper products and toiletries to guests.
  • Managed linen cart by keeping neat and organized.
  • Locked guest rooms after performing housekeeping services and maintained complete security.
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Removed trash from rooms and replaced liners to wastebaskets.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Attended to 15 guest rooms by sweeping, mopping and vacuuming.
  • Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
  • Organized supplies for use based on expected customer needs.
  • Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
  • Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
Education and Training
High School Diploma: , Expected in 06/2015
-
Legacy High School - North Las Vegas, NV
GPA:
Languages
Spanish :
Native/ Bilingual:
Negotiated :
:

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Resume Overview

School Attended

  • Legacy High School

Job Titles Held:

  • Guest Room Attendant
  • Customer Returns Processor
  • Guest Room Attendant
  • Guest Room Attendant

Degrees

  • High School Diploma

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