Focused Operations Manager, i.e., Guest Relations Manager and Duty manager in service industry , I am successful in people management and customization emphasis. High-energy Manager successful in building and motivating dynamic teams. Motivated administration professional skilled at building strong working relationships with fellow staff, supervisors and community members. Public relations expert. Initiative-Standard Operation Procedure to maximize people competencies as I always strive for learning-organization model. Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Yet I am flexible in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that enhance the growth of organization.
The program is under the framework of Social Science so that it provides broader view of top management level in service organization. Tourism is studied from a multi-disciplinary perspective combined with elements of management, marketing, social science and humanities. Current works that I have produced in the latest semester are : '‘Discourse' in Power Relations to The Production of The Knowledge of Theory in Social Sciences.", and "Discuss Tourism as Today's World Order". Continuing education in Organizational Management ( Service Management, An Integrated Approach), in which I prove the relevance to fulfill the job requirement for high Organizing skills.
Bachelor of Arts (Public Administration) Degree, Field of study majored in Human Resource Management, has been provided with an Integrated and advanced coursework in Public Administration and Policy focusing on human resource management.
The program is conducted of Political Science dimension. During the education I had been a liaison staff organizing educational events according to and sponsored by US embassy and Asia Foundation, in which I concerned it as the advanced coursework practice in International relations and diplomacy skills.
The position has promoted the high level of management skill and Interpersonal skills toward three main critical areas in service organization (Managers, staffs and customers.) I Managed team of department concerned with customer contact i.e Front office, Concierge office, Housekeeping office and partial engineer office. While I had to also ensure the front line policies and actions are congruent with back office policies and the company's objectives and core values. As a duty manager, one most important responsibility was the Possession of high authority to take quick decisions and right actions on account of all security concerns. At my best, I have Initiated program that standardized employee training and led to increase in customer satisfaction which later resulted in the great successful.
Organizing and facilitating accommodation and event for VIP hotel customers are main burdens. Protocol managing for royal level, government level, and high-end organization for both national and international organizations or individual. Ensuring customer delight, recovery program, and customer loyalty program. Implementing training manual and advising for new staff to ease transition for new employees.
Emphasizing on man-power management. Monitored on demand of customers and supply force of man-power on daily basis. Be able to handle diversity situations created by demanding customers.And advised new intern on job description and action plan.
As being recruited from the ministry selected pool of applicants to the office of policy and planning, Ministry of Defence, I had great chance to implement International relations and security oriented discipline in the real field usefully. I was in trust and be able to deal with sensitive issues of the military and manage the situation professionally. Assisting to Analysis officer on foreign affairs, documentation and translation (English-Thai, Thai-English). I also experienced liaison work in international forums that hosted by the ministry of defence of Thailand (ASEAN Defence Minister Meeting and Thai-German Staff Talks.)
Thai: Mother language
Laos: Good (speaking, listening, and reading)
English: Fluent (IELTs: 6.5/ 9)
Swedish: Intermediate (Level 4/8)
Computer literacy: Good knowledge of both PC and Apple Mac platforms; Microsoft Office Package (Excel, Word, PowerPoint); Proficiency in Hotel business management program (ResPak, Micros, Opera, and Amadeus); Presentation innovation (Prezi).
Volunteer -Tsunami Victims rescue team in Thailand (year 2006)
Joining general Social Corporate Association projects (for example Orphan home, HIV Aids child victim nursery, etc.)
Expert project planning, Deutsche Welthungerhilfe Regional office.
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