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Guest Relations Resume Example

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GUEST RELATIONS
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in various types of industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Strong communication
  • Safety-conscious
  • Quality control
  • Team management
  • Problem resolution
  • Relationship development
  • Landscape equipment operation
  • Debris removal
  • Trimming and weeding
  • Safety and compliance
Work History
Guest Relations, 05/2018 to Current
COPI Thrift – Visalia, CA
  • Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
Freeway Landscape, 08/2019 to 03/2020
CSET/ Cal-Trans – Visalia, CA
  • Enhanced visibility and improved shapes of trees and bushes with proper pruning.
  • Trimmed around trees, flower beds and other yard features.
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
  • Maintained grounds including trimming, weeding and general clean-up.
Package Handler, 09/2007 to 11/2009
United Parcel Services – Visalia, CA
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Sorted items according to its destination.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Quality Assurance, 05/2008 to 06/2008
JoAnn Fabric Distribution Center – Visalia, CA
  • Resolved all issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
  • Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product.
  • Prepared QA evaluation reports and submitted to management.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
F-16 Aircraft Maintenance Technician, 10/2003 to 09/2009
United States Air Force – Fresno, CA
  • Conducted safety protocols, including flight line foreign object prevention walks.
  • Assisted with aircraft and equipment transport and movement.
  • Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
  • Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls.
  • Operated power tools, gauges and testing equipment to adjust, repair and replace faulty components in aircrafts.
Education
High School DiplomaGolden West High School - Visalia, CA
No Degree: Aeronautical MaintenanceCommunity College Of The Air Force - Montgomery, AL
No Degree: Business Management/ Human RelationsUniversity Of Phoenix - Tempe, AZ
No Degree: General StudiesCollege Of The Sequoias - Visalia, CA
Skills
  • Strong communication
  • Safety-conscious
  • Quality control
  • Team management
  • Problem resolution
  • Relationship development
  • Landscape equipment operation
  • Debris removal
  • Trimming and weeding
  • Safety and compliance
Work History
Guest Relations, 05/2018 to Current
COPI Thrift – Visalia, CA
  • Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
Freeway Landscape, 08/2019 to 03/2020
CSET/ Cal-Trans – Visalia, CA
  • Enhanced visibility and improved shapes of trees and bushes with proper pruning.
  • Trimmed around trees, flower beds and other yard features.
  • Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
  • Maintained grounds including trimming, weeding and general clean-up.
Package Handler, 09/2007 to 11/2009
United Parcel Services – Visalia, CA
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Sorted items according to its destination.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Quality Assurance, 05/2008 to 06/2008
JoAnn Fabric Distribution Center – Visalia, CA
  • Resolved all issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
  • Inspected, verified and documented quantifiable characteristics of finished goods, comparing against customer specifications and company quality standards to achieve acceptable product.
  • Prepared QA evaluation reports and submitted to management.
  • Educated employees on specific QA standards and confirmed maintenance of standards.
F-16 Aircraft Maintenance Technician, 10/2003 to 09/2009
United States Air Force – Fresno, CA
  • Conducted safety protocols, including flight line foreign object prevention walks.
  • Assisted with aircraft and equipment transport and movement.
  • Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
  • Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls.
  • Operated power tools, gauges and testing equipment to adjust, repair and replace faulty components in aircrafts.
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Resume Overview

Companies Worked For:

  • COPI Thrift
  • CSET/ Cal-Trans
  • United Parcel Services
  • JoAnn Fabric Distribution Center
  • United States Air Force

School Attended

  • Golden West High School
  • Community College Of The Air Force
  • University Of Phoenix
  • College Of The Sequoias

Job Titles Held:

  • Guest Relations
  • Freeway Landscape
  • Package Handler
  • Quality Assurance
  • F-16 Aircraft Maintenance Technician

Degrees

  • High School Diploma
    No Degree : Aeronautical Maintenance
    No Degree : Business Management/ Human Relations
    No Degree : General Studies

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