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Guest Relations Resume Example

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GUEST RELATIONS
Skill Highlights
Professional Experience
Hanover Hospital August 2009 to August 2009 Guest Relations
Hanover, PA Directed outpatient and visitors to different area of hospital. Signed in visitors and family to pediatrics and maternity. Informed visitors about flu policy during flu season.
Hanover Hospital August 2009 to Current Clinical Tech- Lab MPS Coordinator
Hanoveer , PA
In addition to previous listed information listed.
Collection of Inpatient and Outpatient specimens, 
Updated Physicians consents for MPS testing review. Worked with Multiple departments to schedule staff and volunteers for Business and Community MPS. Worked with passed and present Wellness program at ESAB MPS and help train current PA to order MPS testing and review lab reports.
Ordered supplies, Phone registrations, ordered MPS tests in Meditech.
Used Office Access to build a data base to mail merge business and community registraions, and reciepts,  mailing labels and review forms, confirmation letters. prepared patient packets, list for day of sceening.
Set up stations for each area needed for MPS. Specimen collections.  Make changes or corrections day of screening prior to receiving specimens in lab. centrifudge specimens, recieve specimens, distribute. Check pending list for unreceived MPS specimens printed lab reports for physicians and patients.  Statistics and Expenses for MPS , chlolestech for business, restock.
January 2001 to Current Independent Beauty Consultant with Mary Kay Cosmetics
I teach skin care and color techniques.  I work with customers one on one or as a group.  I follow up my customers to see if their skin care products are working to their needs and educate them on new
products. I keep and inventory and need to rotate products. I use the phone to communicate with my customers and team members and Director.  I can also use my website, text messaging, and email to communicate with my customers. My favorite way to communicate with my customers is in person. I use a computer program to keep track of my customers and inventory. I
Hanover Hospital November 1989 to June 2007 Clinical Tech, CPT(NPA)
Laboratory Hanover, PA
  • Greeted patients, Verify pt identity and converses with pt to alleviate fear of procedure Pediatric, geriatric, pts on radiation and chemo treatment, ill and hard to get patients Assisted ER and Staff Physicians draw from femoral and arterial and central lines needles Assemble equipment, such as tourniquet, , disposable containers for needles, blood collection devices, gauze, cotton, alcohol or betadine , according to specified tests or procedures and order of draw Applies tourniquet to arm, locates accessible vein, swabs puncture area with antiseptic, and inserts needle into vein to draw blood into collection tube or bag Withdraws needle, applies treatment to puncture site Properly labels tubes with pt full name, Dob, date and time my 1st initial last name, and location, and pt number or if available pt label with bar code and stores specimens for subsequent processing and if medical necessity chain of custody for medical and legal urine and blood specimens Properly invert tubes and collection of specialty collection, frozen, room temp, refrig, serum, plasma, and or whole blood Draws blood from inpatient, outpatient, nursing home, emergency room, house calls, and multiphasic screenings, morning round collections, timed specimens, peak and trough specimens, stat specimens, or specimens, Finger sticks and heel stick Withdraws needle, applies treatment to puncture site, Prepares specimens for screening, analysis and other medical purposes Registers pt information, insurance, and insurance referrals on outpatient and drop off pts and offsite collections.
  • Orders tests and specialty labs, insurance kits Batches and verifies specimens is on batch and ready for courier pick up take to hospital Therapeutic phlebotomies, glucose tolerance test, bleeding times Trained to draw from Hickman catheters and Groshong catheters, and proper flushing and discard and also what to do if IV was involved.
  • Meditech computer program used registration and ordering and printed lab reports for doctors, and multiphasic test Train new employees Worked at Eichelberger Lab an offsite central drop off area I was able to process pt both outpatient specimen register, order, and process specimen so it was ready for the courier to take to hospital for testing or send out lab Ordered and maintained supplies for outpatient lab, when I started working at annexes more ordered for Eichelberger Lab, houses calls and 2 smaller nursing homes.
Education and Training
Hagerstown Business College Associate in Arts Degree Hagerstown, Md
April 9, 1989 Medical Secretary/Assistant and Certificate
Fairfield Medical Center December 1988 Certified Phlebotomy Technologist (NPA), March 1989 Phlebotomy Internship Fairfield, Pa 120hrs) Gettysburg Hospital, Gettysburg, PA Bob Cruz and Trainer latria Brent Medical Secretarial Assistant Internship, ( 450 hours, 15 weeks Dr James H Hammett, Md and Dr James N Hammett, Do. Copyright ? 1997 by the McGraw-Hill Companies, Inc.
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Resume Overview

Companies Worked For:

  • Hanover Hospital

School Attended

  • Hagerstown Business College
  • Fairfield Medical Center

Job Titles Held:

  • Guest Relations
  • Clinical Tech- Lab MPS Coordinator
  • Independent Beauty Consultant with Mary Kay Cosmetics
  • Clinical Tech, CPT(NPA)

Degrees

  • Associate in Arts Degree
    Medical Secretary/Assistant and Certificate
    Certified Phlebotomy Technologist (NPA), March 1989 Phlebotomy Internship

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