Dedicated to customer service offering more than 8 years in the hospitality industry, as well as in-depth knowledge of front desk and house keeping.i have worked with one of the finest group of hospitality chain, Known as Starwood Group Of Hotels And Resorts.Providing their guest
most experinceable and memorable hospitality customer srvice.
Maintained a guest satisfaction rating of greater than 85% of the
guest review of the chain
Processed guest payments for room charges, food and beverage charges and phone charges.
Greeted and registered guests and issued room keys.
Balanced all rebates and other miscellaneous charges.
Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
Monitored room availability using Opera.
Processed credit card transactions during the checkout process.
Delivered requested items to guests' rooms.
Referred guests to local restaurants and recommended attractions in the area.
Supervised 7 front desk staff.
Greeted all guests in a courteous and professional manner.
Monitored the appearance and performance of the front desk staff.
Directed the daily activities of the 7 member front desk team.
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