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guest relation officer Resume Example

Resume Score: 65%

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GUEST RELATION OFFICER
Summary

Dedicated guest relation officer offering more than 5 years in the hospitality industry, as well as in-depth knowledge of hotel business

Highlights
  • Exceptional customer service
  • Exceptional communicator
  • Fluent in English,Russian
  • Conflict resolution
  • Relationship-building
  • Customer service surveys
  • Superb interpersonal skills
Accomplishments

Reduced number of guest complaints by 100

Earned “Employee of the Month” at hotel Domina Coral bay in 2009 .

Experience
September 2009 to September 2010
Hotel Domina Coral BaySharm El Sheikh, Egyptguest relation officer
  • Build and maintain positive relationships with all internal customers and guests.
  • Anticipate their needs, handle guest require, and solve problems.
  • Ensure directly welcoming, handling and carrying of guests
  • Guests when they arrive and greet them when they check out; Assist and escort them to locations within the hotel at their requests.
  • Take special care of all guest at all times
  • Maintain a high level of products and services knowledge in order to understand guests' needs and expectations and respond adequately
  • Promote and explain sell excursions, services, facilities and special programs and events in the hotel
  • Develop and implement effective customer liaison with customers satisfaction oriented policy

October 2010 to February 2013
Dolphins showSharm ek Sheikh, Egyptguest relation officer
  • Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
  • Processed guest payments for room charges, food and beverage charges and phone charges.
  • Recommended top dining and entertainment options for guests in the Sharm el Sheikh area.
Education
2003
school #2
Orsha, Vitebsk, Belarus

High School Diploma
2008
University of law
Mogilev, Mogilev, Belarus
Lawyer
BBA
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Hotel Domina Coral Bay
  • Dolphins show

School Attended

  • school #2
  • University of law

Job Titles Held:

  • guest relation officer

Degrees

  • High School Diploma
    Lawyer BBA

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