Guest Relation Officer Resume Example Hotel Domina Coral Bay

GUEST RELATION OFFICER

Summary

Dedicated guest relation officer offering more than 5 years in the hospitality industry, as well as in-depth knowledge of hotel business

Highlights

Accomplishments

Reduced number of guest complaints by 100

Earned “Employee of the Month” at hotel Domina Coral bay in 2009 .

Experience

September 2009 to September 2010

Hotel Domina Coral BaySharm El Sheikh, Egyptguest relation officer

Build and maintain positive relationships with all internal customers and guests.
Anticipate their needs, handle guest require, and solve problems.
Ensure directly welcoming, handling and carrying of guests
Guests when they arrive and greet them when they check out; Assist and escort them to locations within the hotel at their requests.
Take special care of all guest at all times
Maintain a high level of products and services knowledge in order to understand guests' needs and expectations and respond adequately
Promote and explain sell excursions, services, facilities and special programs and events in the hotel
Develop and implement effective customer liaison with customers satisfaction oriented policy

October 2010 to February 2013

Dolphins showSharm ek Sheikh, Egyptguest relation officer

Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability.
Processed guest payments for room charges, food and beverage charges and phone charges.
Recommended top dining and entertainment options for guests in the Sharm el Sheikh area.

Education

2003

school #2
Orsha, Vitebsk, Belarus
High School Diploma

2008

University of law
Mogilev, Mogilev, BelarusLawyer
BBA

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