GUEST EXPERIENCE SUPERVISOR Resume Example
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GUEST EXPERIENCE SUPERVISOR
Professional Summary
Hardworking guest experience professional who thrives under pressure and goes above and beyond to create unforgettable guest experiences. 5 years experience serving and hosting in the restaurant industry. Focused Guest Experience Supervisor and successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor. Has a great attitude and worth ethic and strives to continue to be a strong leader.
Skills
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Work History
GUEST EXPERIENCE SUPERVISOR10/2012 to Current
Hyatt Hotels Corp. – Bryan , TX
Hyatt Hotels Corp. – Bryan , TX
- Promote a positive atmosphere and go above and beyond to guarantee each customer receives an extraordinary experience.
- Recognize and formally acknowledge outstanding staff performances to boost company's morale and productivity.
- Lead and direct team members on effective methods, operations and procedures.
- Actively participates in ongoing guest relation programs and training to acquire knowledge.
- Maintain a safe working and guest environment to reduce the risk of injury and accidents.
- Quickly identify problem situations and skillfully resolve incidents to the satisfaction of involved parties.
HOST/SERVER/TEAM COACH03/2013 to 11/2015
Sandestin – Santa Rosa Beach , FL
Sandestin – Santa Rosa Beach , FL
- Consistently provided professional, friendly and engaging service.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Team coach for front of house. Attended certain meetings and conference calls to give feedback to better enhance the quality of the business.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
3rd Key10/2013 to 04/2014
Columbus Hospitality – Highlands , NC
Columbus Hospitality – Highlands , NC
- Complete necessary paper work to record sales for the day and to create goals for the rest of the week.
- Depositing money and sales profits to the bank after closing the store.
- Taking advantage of store sales and up-selling transactions.
- Learned how to properly clean, sterilize and pierce ears on all ages.
- Working with other team members to reach specific goals.
- Planned accordingly with schedules to make sure hours of team members were applied.
- Correctly calculated inventory and ordered appropriate supplies to maintain a stocked floor.
SERVER02/2015 to Current
BRICKTOWN BREWERY – City , STATE
BRICKTOWN BREWERY – City , STATE
- Ensuring that food being served is up to code with food safety.
- Working in a fast-paced environment that requires efficient multi-tasking.
- Knowing how to properly enter orders into the ALOHA computer system.
- Making sure all front of house and back of house is kept orderly and clean.
- Addressed diner complaints with kitchen staff and served replacement menu items promptly.
- Assisted co-workers whenever possible.
CASHIER03/2015 to Current
DILLION'S – City , STATE
DILLION'S – City , STATE
- Recommended merchandise to customers based on their needs and preferences.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Prioritized helping customers over completing other routine tasks in the store.
- Built relationships with customers to increase likelihood of repeat business.
- Checking customer's out in a timely manner.
Education
Associate of Applied Science: BUSINESS ADMINISTRATION CurrentWichita Area Technical College-
City,
State
- I am currently attending Wichita Area Technical College to achieve my associates degree in Business Administration.
- Later, I plan to study at Wichita State University and continue my education to acquire a Bachelor's degree.
Certificate of Completion : Medical Insurance Billing and Coding 2013WICHITA AREA TECHNICAL COLLEGE-
City,
State
- With this program of completion, I learned how to properly code patient visits and procedures with the up-to-date ICD coding book.
- Properly fill out work sheets and forms with patient and insurance information.
Certifications
- CPR and First aid certified.
- Crowd management and crowd control certified.
- Active shooter and Severe weather training.
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Resume Overview
School Attended
- Wichita Area Technical College
- WICHITA AREA TECHNICAL COLLEGE
Job Titles Held:
- GUEST EXPERIENCE SUPERVISOR
- HOST/SERVER/TEAM COACH
- 3rd Key
- SERVER
- CASHIER
Degrees
- Associate of Applied Science : BUSINESS ADMINISTRATION Current
Certificate of Completion : Medical Insurance Billing and Coding 2013
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