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GUEST EXPERIENCE SUPERVISOR Resume Example

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GUEST EXPERIENCE SUPERVISOR
Professional Summary
Hardworking guest experience professional who thrives under pressure and goes above and beyond to create unforgettable guest experiences.  5 years experience serving and hosting in the restaurant industry. Focused Guest Experience Supervisor and successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor. Has a great attitude and worth ethic and strives to continue to be a strong leader.
Skills
  • Superior organization ability
  • Thrives in fast-paced environment
  • Customer-Service oriented 
  • Fast learner
  • High energy
  • Problem Solver
Work History
GUEST EXPERIENCE SUPERVISOR 10/2012 to Current
 INTRUST BANK ARENA – 500 E. Waterman, Wichita, KS 67202
  • Promote a positive atmosphere and go above and beyond to guarantee each customer receives an extraordinary experience.
  • Recognize and formally acknowledge outstanding staff performances to boost company's morale and productivity.
  • Lead and direct team members on effective methods, operations and procedures.
  • Actively participates in ongoing guest relation programs and training to acquire knowledge.
  • Maintain a safe working and guest environment to reduce the risk of injury and accidents.
  • Quickly identify problem situations and skillfully resolve incidents to the satisfaction of involved parties.
HOST/SERVER/TEAM COACH 03/2013 to 11/2015
 TGI FRIDAY'S – 2441 N. Maize Rd, Wichita, KS 67205
  • Consistently provided professional, friendly and engaging service.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Quickly recorded transactions in MICROS system to deliver prompt service.
  • Routinely cleaned work areas, glassware and silverware throughout each shift.
  • Team coach for front of house. Attended certain meetings and conference calls to give feedback to better enhance the quality of the business.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
3rd Key 10/2013 to 04/2014
 ICING by CLAIRE'S – Towne West Square, 4600 W Kellogg Dr, Wichita, KS 67209
  • Complete necessary paper work to record sales for the day and to create goals for the rest of the week. 
  • Depositing money and sales profits to the bank after closing the store. 
  • Taking advantage of store sales and up-selling transactions.
  • Learned how to properly clean, sterilize and pierce ears on all ages. 
  • Working with other team members to reach specific goals.
  • Planned accordingly with schedules to make sure hours of team members were applied.
  • Correctly calculated inventory and ordered appropriate supplies to maintain a stocked floor.

 
SERVER 02/2015 to Current
 BRICKTOWN BREWERY – 2142 N. Tyler Rd. Wichita, KS 67212
  • Ensuring that food being served is up to code with food safety.
  • Working in a fast-paced environment that requires efficient multi-tasking.
  • Knowing how to properly enter orders into the  ALOHA computer system.
  • Making sure all front of house and back of house is kept orderly and clean.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Assisted co-workers whenever possible.

 
CASHIER 03/2015 to Current
 DILLION'S – 10222 W. 21st ST. N. Wichita, KS 67205
  • Recommended merchandise to customers based on their needs and preferences.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area.
  • Prioritized helping customers over completing other routine tasks in the store.
  • Built relationships with customers to increase likelihood of repeat business.
  • Checking customer's out in a timely manner.
Education
Associate of Applied Science: BUSINESS ADMINISTRATION Current Wichita Area Technical College - 4501 E. 47th ST. S. Wichita, KS 67210
  •  I am currently attending Wichita Area Technical College to achieve my associates degree in Business Administration.
  • Later, I plan to study at Wichita State University and continue my education to acquire a Bachelor's degree. 
Certificate of Completion : Medical Insurance Billing and Coding 2013 WICHITA AREA TECHNICAL COLLEGE - 4501 E 47th St S, Wichita, KS 67210
  • With this program of completion, I learned how to properly code patient visits and procedures with the up-to-date ICD coding book.
  • Properly fill out work sheets and forms with patient and insurance information.
Certifications
  • CPR and First aid certified.
  • Crowd management and crowd control certified.
  • Active shooter and Severe weather training. 
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Resume Overview

Companies Worked For:

  • INTRUST BANK ARENA
  • TGI FRIDAY'S
  • ICING by CLAIRE'S
  • BRICKTOWN BREWERY
  • DILLION'S

School Attended

  • Wichita Area Technical College
  • WICHITA AREA TECHNICAL COLLEGE

Job Titles Held:

  • GUEST EXPERIENCE SUPERVISOR
  • HOST/SERVER/TEAM COACH
  • 3rd Key
  • SERVER
  • CASHIER

Degrees

  • Associate of Applied Science : BUSINESS ADMINISTRATION Current
    Certificate of Completion : Medical Insurance Billing and Coding 2013

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