Hardworking guest experience professional who thrives under pressure and goes above and beyond to create unforgettable guest experiences. 5 years experience serving and hosting in the restaurant industry. Focused Guest Experience Supervisor and successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor. Has a great attitude and worth ethic and strives to continue to be a strong leader.
Superior organization ability
Thrives in fast-paced environment
GUEST EXPERIENCE SUPERVISOR10/2012 to Current INTRUST BANK ARENA – 500 E. Waterman, Wichita, KS 67202
Promote a positive atmosphere and go above and beyond to guarantee each customer receives an extraordinary experience.
Recognize and formally acknowledge outstanding staff performances to boost company's morale and productivity.
Lead and direct team members on effective methods, operations and procedures.
Actively participates in ongoing guest relation programs and training to acquire knowledge.
Maintain a safe working and guest environment to reduce the risk of injury and accidents.
Quickly identify problem situations and skillfully resolve incidents to the satisfaction of involved parties.
HOST/SERVER/TEAM COACH03/2013 to 11/2015 TGI FRIDAY'S – 2441 N. Maize Rd, Wichita, KS 67205
Consistently provided professional, friendly and engaging service.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Quickly recorded transactions in MICROS system to deliver prompt service.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Team coach for front of house. Attended certain meetings and conference calls to give feedback to better enhance the quality of the business.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
3rd Key10/2013 to 04/2014 ICING by CLAIRE'S – Towne West Square, 4600 W Kellogg Dr, Wichita, KS 67209
Complete necessary paper work to record sales for the day and to create goals for the rest of the week.
Depositing money and sales profits to the bank after closing the store.
Taking advantage of store sales and up-selling transactions.
Learned how to properly clean, sterilize and pierce ears on all ages.
Working with other team members to reach specific goals.
Planned accordingly with schedules to make sure hours of team members were applied.
Correctly calculated inventory and ordered appropriate supplies to maintain a stocked floor.
SERVER02/2015 to Current BRICKTOWN BREWERY – 2142 N. Tyler Rd. Wichita, KS 67212
Ensuring that food being served is up to code with food safety.
Working in a fast-paced environment that requires efficient multi-tasking.
Knowing how to properly enter orders into the ALOHA computer system.
Making sure all front of house and back of house is kept orderly and clean.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Assisted co-workers whenever possible.
CASHIER03/2015 to Current DILLION'S – 10222 W. 21st ST. N. Wichita, KS 67205
Recommended merchandise to customers based on their needs and preferences.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Prioritized helping customers over completing other routine tasks in the store.
Built relationships with customers to increase likelihood of repeat business.
Checking customer's out in a timely manner.
Associate of Applied Science: BUSINESS ADMINISTRATION CurrentWichita Area Technical College-
4501 E. 47th ST. S. Wichita,
I am currently attending WichitaArea Technical College to achieve my associates degree in Business Administration.
Later, I plan to study at Wichita State University and continue my education to acquire a Bachelor's degree.
Certificate of Completion : Medical Insurance Billing and Coding 2013WICHITA AREA TECHNICAL COLLEGE-
4501 E 47th St S, Wichita,
With this program of completion, I learned how to properly code patient visits and procedures with the up-to-date ICD coding book.
Properly fill out work sheets and forms with patient and insurance information.
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Companies Worked For:
INTRUST BANK ARENA
ICING by CLAIRE'S
Wichita Area Technical College
WICHITA AREA TECHNICAL COLLEGE
Job Titles Held:
GUEST EXPERIENCE SUPERVISOR
Associate of Applied Science : BUSINESS ADMINISTRATION Current Certificate of Completion : Medical Insurance Billing and Coding 2013
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