Customer Support Professional offering over 6 years of hospitality call center experience resolving simple to complex issues. Focused on surpassing the customer expectations, driving team success and retaining brand loyalty. Ready to transfer top-notch customer service experience, active listening and creative problem-solving skills to American Express as a Virtual Membership Rewards Customer Care Professional. Skillset enhances customer experiences by employing service-oriented behaviors, understanding customer needs, as well providing customized solutions to build continued brand loyalty. Efficiency-driven and well organized with a team-oriented mentality, inherently understand the need for good case systems documentation. Well-versed in excellent customer satisfaction working in 24/7 uptime environment. Seeking to join solid organization with a mission statement that aligns with own values and the opportunity for growth. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.
Past Club Secretary - Current Board Member
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