guest experience manager resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Administrative
Change management
Contract negotiation
Special events
Inventory
Inventory control
Leadership
Team leader
Logistics
Profit
Sales
Employee development
Transportation
Conflict management
Microsoft Office
Administrative skills
Effective planning
Relationship development
Operational improvement
Process improvement
Customer service
Project organization
Team building
Problem resolution
Team management
Planning and coordination
First Aid/CPR
Business operations
Hospitality services
Experience
GUEST EXPERIENCE MANAGER, 12/2017 to Current Aimbridge Hospitality – Marshfield, WI,
Implemented system that tracks unproductive time and helps to Identify root causes. and reduce unproductive time
Responsible for the efficient return of Guests to their resorts at park close, and overcoming advesities, like holidays, special events, and weather.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Managed Guest complaints and rectified issues to complete satisfaction.
Arranged special accommodations for Guests to maintain optimal satisfaction
INTERIOR DESIGN CONSULTANT, 12/2016 to 12/2017 Rh – San Diego, CA,
Responsibilities include but not limited to Generation of leads, identifying customer's needs, presentation of products, submitting orders and management of projects.
Visited home sites when necessary to assess and fulfill customer needs.
Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.
Collaborated closely with customers, adjusting plans as needed to satisfy client needs and requirements.
Used 3D software to allow customers to clearly visualize completed projects, creating "wow effect."
Assisted clients successfully by choosing furnishings consistent with preferences and budget.
Developed interior design concepts and prepared interior systems and finishes.
Created professional presentations to creatively communicate design intent and direction.
Earned reputation for good attendance and hard work.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Guest Experience Manager, 12/2011 to 12/2016 Aimbridge Hospitality – Norwalk, CA,
Train and develop new employees, assisting with product knowledge, use of technology including PC and iPad, sales techniques, building relationships and retention of customers.
Developed and managed projects including Dredging of Dry Dock canal, and creation of a new position that improved employee productivity and improved interactions with our Guests by reducing unproductive time, and increasing interaction with our Guests, as well as projects collecting demographic data, and Guest feedback to improve offerings to our Guests.
Areas of work include transportation, consumer insights, custodial and parking.
Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
Arranged special accommodations for guests to maintain optimal satisfaction
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Managed customer complaints and rectified issues to complete satisfaction.
SERVICE MANAGER/TEAM LEAD, 12/2009 to 12/2011 FedEx Ground – City, STATE,
Consistently was a top performer in productivity, with low turnover.
Due to the focus on employee development, I had the highest rate of employees being promoted to areas of higher responsibility in my branch.
Consistently recognized for top productivity, and timely completion of administrative responsibilities.
Communicated changes from management to inform and educate department employees.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Monitored employee performance through effective data analysis of efficiency and key metrics.
Maintained extremely low employee turnover through motivating leadership and employee support.
Praised employees for great work efforts and continuously delivered positive reinforcement and constructive criticism.
Education and Training
Bachelors of Science: Business, Marketing, Expected in 2012 to University of Phoenix - , GPA:
MBA: Master of Business Administration, Expected in 06/2020 to University of Phoenix - Phoenix, AZ, GPA:
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