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Guest Experience Manager Resume Example

Resume Score: 80%

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AM
GUEST EXPERIENCE MANAGER
Professional Summary

Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency. Expert Zenoti user.

Driven to keep team members engaged, focused and dedicated to customer happiness. Well-versed in collecting and reviewing customer data, producing reports and maintaining records. Highly analytical and organized with good communication and multitasking abilities.

Skills
  • Customer/Client relations
  • Office administration
  • Multi-Line Telephone Systems
  • Conflict Resolution
  • Time management
  • Technical Support
  • Office management
  • Scheduling
  • New hire training
  • Employee rewards and motivation
  • Detail-driven
  • Word processing
  • Problem-solving skills
  • Computer skills
  • Flexible & Adaptable
  • Supervision
  • Data management
Work History
02/2020 - CurrentGuest Experience Manager | Company Name - City, State
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Used Zenoti to process reservations, check-ins and check-outs.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered guest questions and referred to local points of interest.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Motivated and rewarded employees to improve engagement.
  • Supervised 13 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
12/2019 - 08/2020Optometric Technician/Assistant | Company Name - City, State
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Directed patients to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aide physicians with carrying out efficient appointments.
  • Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
  • Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
02/2018 - 10/2019Orthodontic Assistant | Company Name - City, State
  • Prepped all examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
  • Educated patients on postoperative care, including how to protect dental work and boost healing.
  • Administered sealing compounds and protective coatings to boost tooth enamel strength and minimize cavity risk.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
  • Took x-rays, photographs and impressions of patients' teeth and mouth.
  • Performed administrative duties, including appointment setting and follow up calls.
  • Poured and shaped molds from impressions and trimmed molds in grinder.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
Education
06/2011Nixon-Smiley High School, City, StateHigh School Diploma:
03/2017Sanford Brown College , CityCertifcation : Medical Billing And Coding
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Nixon-Smiley High School
  • Sanford Brown College

Job Titles Held:

  • Guest Experience Manager
  • Optometric Technician/Assistant
  • Orthodontic Assistant

Degrees

  • High School Diploma :
    Certifcation : Medical Billing And Coding

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