Guest Experience Manager Resume Example Company Name

GUEST EXPERIENCE MANAGER

Professional Summary

Flexible and hardworking Guest Services professional with strong leadership, planning and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency. Expert Zenoti user.

Driven to keep team members engaged, focused and dedicated to customer happiness. Well-versed in collecting and reviewing customer data, producing reports and maintaining records. Highly analytical and organized with good communication and multitasking abilities.

Skills

Customer/Client relations
Office administration
Multi-Line Telephone Systems
Conflict Resolution
Time management
Technical Support
Office management
Scheduling
New hire training

Employee rewards and motivation
Detail-driven
Word processing
Problem-solving skills
Computer skills
Flexible & Adaptable
Supervision
Data management

Work History

02/2020 - CurrentGuest Experience Manager | Company Name - City, State

Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Used Zenoti to process reservations, check-ins and check-outs.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Answered guest questions and referred to local points of interest.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Answered questions about store policies and concerns to support positive customer experiences.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
Motivated and rewarded employees to improve engagement.
Supervised 13 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.

12/2019 - 08/2020Optometric Technician/Assistant | Company Name - City, State

Instructed patients on contact lens insertion and removal and lens care guidelines.
Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
Acquainted patients with procedures and explained purpose of testing to establish consent.
Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
Assisted with dilating patients or using eye medications when directed by optometrist.
Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Directed patients to exam rooms for initial evaluations and intake, including history, medication and symptom documentation, to aide physicians with carrying out efficient appointments.
Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.

02/2018 - 10/2019Orthodontic Assistant | Company Name - City, State

Prepped all examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
Educated patients on postoperative care, including how to protect dental work and boost healing.
Administered sealing compounds and protective coatings to boost tooth enamel strength and minimize cavity risk.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
Took x-rays, photographs and impressions of patients' teeth and mouth.
Performed administrative duties, including appointment setting and follow up calls.
Poured and shaped molds from impressions and trimmed molds in grinder.
Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.

Education

06/2011Nixon-Smiley High School, City, StateHigh School Diploma:

03/2017Sanford Brown College , CityCertifcation : Medical Billing And Coding

Resume Overview

School Attended

Nixon-Smiley High School
Sanford Brown College

Job Titles Held:

Guest Experience Manager
Optometric Technician/Assistant
Orthodontic Assistant

Degrees

High School Diploma :
Certifcation : Medical Billing And Coding

Guest Experience Manager Resume Example

Resume Score: 80%

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