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Guest Experience Expert Resume Example

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GUEST EXPERIENCE EXPERT
Professional Summary

Reliable Student with skills in leadership and commitment. Expert at leading and coordinating with others on Communications projects throughout history of academic excellence. Dedicated to working until projects are completed and meeting highest standards.

Skills
  • Policy and procedure adherence
  • Strategic decision-making
  • Excellent oral and written communication
  • Team collaboration and leadership
  • Microsoft Office
  • Conflict resolution
Work History
Guest Experience Expert, 02/2019 to 03/2020
BBQ'd Productions – Lake Zurich, IL
  • Oversaw regulated greeting and internal processing of guests upon arrival.
  • Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Greeted and maintained relationships with regular customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Checked identification to enforce age regulations for alcoholic beverages.
Key Holder, 09/2018 to 02/2019
Alex And Ani – Schaumburg, IL
  • Provided sales feedback to management to address concerns in sales reports.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
  • Created daily financial reports and documentation for review by store management staff.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Opened and closed store 4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
Sales Associate, 07/2017 to 09/2018
Alex And Ani – Schaumburg, IL
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Educated customers on promotions to enhance sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Processed product returns and assisted customers with other selections.
Sales Associate, 11/2015 to 07/2017
Pandora Jewelry – Deer Park, IL
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Skilled using cash register, including processing sales discounts and refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
  • Awarded highest sales per hour at $146 per hour on average.
Education
High School Diploma: 05/2017
Lake Zurich High School - Lake Zurich, IL
Associate of Arts: Psychology, 12/2020
College Of Lake County - Grayslake, IL
  • Honor Roll (Fall 2017)
  • Honor Roll (Fall 2018)
Bachelor of Science: Communications- Interpersonal, Expected in 05/2021
Illinois State University - Normal, IL
  • Member of Alpha Omicron Pi Fraternity.
  • Elected to Assistant Vice President of Chapter Development for Alpha Omicron Pi in 2019.
  • Elected to Senior Representative of Standards Committee for Alpha Omicron Pi in 2020.
  • Member of Transfer Redbirds.
  • Member of First Gen Redbirds.
  • Member of Students Ending Mental Health Stigmas.
Certifications
  • CITI Training - 2020
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Resume Overview

Companies Worked For:

  • BBQ'd Productions
  • Alex And Ani
  • Pandora Jewelry

School Attended

  • Lake Zurich High School
  • College Of Lake County
  • Illinois State University

Job Titles Held:

  • Guest Experience Expert
  • Key Holder
  • Sales Associate

Degrees

  • High School Diploma : 05/2017
    Associate of Arts : Psychology , 12/2020
    Bachelor of Science : Communications- Interpersonal , Expected in 05/2021

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