guest experience expert resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

My goal is to graduate from Nove Academy of Cosmetology and start a career as a stylist at Indulge Salon and Tanning, where I hope to gain even more knowledge as a cosmetologist.

  • Marketing understanding
  • Active listening
  • Coordination skills
  • Work ethic
  • Team building
  • Time management
  • Conflict resolution
  • Leadership
  • Customer service
  • Outstanding customer service
  • Quick learner
Guest Experience Expert, 07/2020 - Current
Marriott International Bridgeton, MO,
  • Answered up to [Number] calls per day in fast-paced environment, transferring callers to appropriate personnel.
  • Communicated general company information to inquiring customers in pleasant manner to project positive company image.
  • Took messages from callers and accurately relayed details to intended staff.
  • Scheduled appointments by sharing availability with callers and entering information into [Software].
  • Managed more than [Number] incoming calls per day.
  • Maintained daily calendars, set appointments with clients and planned daily office events
  • Maintained customer records with timely and accurate database updates.
  • Made phone calls and sent emails to establish leads.
  • Processed payments and updated accounts to reflect balance changes.
  • Sanitized frequented areas and equipment using approved supplies.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales
Certified Nursing Assistant, 08/2019 - 08/2020
St. Croix Regional Medical Center Lindstrom, MN,
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Used mobility devices and [Type] equipment to transport patients.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Managed and maintained patient rooms, shared-living areas and nursing stations. adhering to medical center policies and procedures.
Catering Waitress, 09/2015 - 11/2018
Najwa's Catering City, STATE,
  • Set up and tore down all catering services in banquet halls and at customer locations.
  • Prepared individual condiments and dispensers for transportation to catering locations.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Education and Training
High School Diploma: , Expected in 06/2020
Mankato West High School - Mankato , MN
Status -
  • SHINE Member
Cosmetology License : Cosmetology , Expected in 11/2021
Nova Academy Of Cosmetology - Mankato, MN,
Status -
  • Student Leadership Member

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Resume Overview

School Attended

  • Mankato West High School
  • Nova Academy Of Cosmetology

Job Titles Held:

  • Guest Experience Expert
  • Certified Nursing Assistant
  • Catering Waitress


  • High School Diploma
  • Cosmetology License

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