Team-oriented leader and Customer Service Professional with excellent communication and problem-solving skills. Self-starter with high quality standards, respectful and clear communicator focused on enhancing teamwork and dedicated to total customer satisfaction.
Employee of the month 2014 & 2019 - PSI
Ran and completed the Chicago marathon 3 times
Part of 5S champion team (Shipping Department) 2x (2018 & 2019) - PSI
Twice nominated for "Field's Finest" award (Marshall Field's most prestigious award)
Received "Service Star" award for preventative actions taken to safeguard company assets when a water main burst over the loading dock
Exercise effective leadership over assigned areas ensuring timely processing of shipment orders while maintaining service and accuracy standards throughout the department.
Manage workflow and lead team of material and shipping support personnel to anticipate and meet daily work requirements, production needs and customer demand.
Adhere to all safety procedures including the use of personal protective equipment (PPE) and navigating the plant with alert behavior and identify and communicate any safety issues found.
Ability to improve material flow and production metrics by implementing Lean Continuous Improvement initiatives (Conduct 5S workshops, training, etc.). Ensuring clean and well-organized work areas to avoid safety violations and unnecessary work delays due to an inefficient layout. Also responsible for updating daily "SPQRC" performance and goals with team.
As an internal control owner, act as lead in developing, maintaining, and documenting processes to ensure the timely and accurate completion of assigned operations verified by effective internal controls to comply with SOX, legal, and regulatory requirements.
Partner with other departments, supervisors and vendors in a collaborative team effort to ensure timely shipments of Aftermarket parts and engine orders to customers.
Train, coach and manage Materials Team members on established performance standards. Monitor and evaluate individual and team performance, ensuring company policies are adhered to.
Supervise team members daily operations. Communicate job expectations and provide necessary training to assist employees to become successful in meeting PSI's safety, quality and productivity daily goals.
Ensure all material movements and transfers are performed and transacted accurately in EPICOR (ERP system). Provide material handling and logistical support as required by the position.
Identity and communicate safety issues and enforce safety policies with team. Perform Lift Truck audits to ensure the equipment is maintained and that team members are properly trained.
With proper company certifications, safely operate forklifts, pallet jacks and other warehouse equipment to efficiently move inventory (Engines and parts) of various dimensions around the warehouse.
Loading and unloading of trucks and movement of material within the warehouse and production facility. Work includes picking and packing automotive parts onto job carts or containers to be used for production builds.
Collaborate with internal departments to locate missing material and assist in making any necessary adjustments to correct inventory utilizing EPICOR.
Primary point of contract for AT&T Wireless. Provided production support throughout each billing cycle by establishing cycle requirements. Managed and tracked cycle status and resolved all billing issues identified during the proofing process.
Accountable for managing and maintaining 367 billing cycles in 52 diverse markets to ensure the correct inserts were being placed in customers' bills by the vendor.
Responsible for maintaining a database to track the usage of inserts for all the various billing cycles. In addition, managed the Daily Call Sheet for the client (AT&T) to communicate the status on any outstanding issues and notify them of any new developments.
Attended bridge and/or conference calls related to issues impacting CPR functions. Engaged in a collaborative team environment with various departments at Convergys (QC, Usage, Tables Team, Rating and Reformat) and the client to assist in resolving issues in a timely manner.
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