Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive experience with Inventory management and providing excellent customer service. Highly motivated and very detail-oriented
Inventory control procedures
Strong communication skills
Proficient in MS Office
Friendly and outgoing
Accurate cash handling
Promoted to Department Manager after only 7 months of employment.
Received numerous “exceeds expectations” ratings on performance reviews.
Supervised team of twelve staff members
Implemented computer assisted ordering and inventory management system at multiple store locations
Performed competitive analysis to make recommendations for company growth and efficiency
Grocery Department ManagerSafeway － Burtonsville, MD
Answered customers' questions and addressed problems and complaints in person and via phone.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Assisted with buying over the counter and communicating with retail merchants.
Managed the purchasing process for the entire department.
Grocery Department ManagerHarris Teeter － North Bethesda, MD
Operated a cash register to process cash, check and credit card transactions.
Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
Built and maintained effective relationships with peers and upper management.
Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Customer Service ClerkUPS － Laurel, MD
Prevented store losses using awareness, attention to detail and integrity.
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase transactions.
Accurately logged all daily shipping and receiving orders.
High school diploma
Microsoft Office Certification
Coursework in General Studies at Montgomery College