Meticulous supervisor, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Social Work, Restaurant and Food and Customer Service.
Qualifications
Documentation
Cost controls
Team leadership
Multi-tasking strength
Inventory management familiarity
Focused on customer satisfaction
Excellent customer service
Extensive natural and organic food knowledge
Floor display design
Documentation
Cost controls
Team leadership
Multi-tasking strength
Inventory management familiarity
Focused on customer satisfaction
Excellent customer service
Extensive natural and organic food knowledge
Floor display design
Relevant Experience
Promoted very quickly at all jobs.
Handling payroll, a staff of 50 employees at times.
Working my way to a corporate quality position providing quality data' for our call centers nation wide.
Certifications.
Certified to provided supervised visits with the department of human services.
Currently in the process of working on my Certified Addiction Counselor Certifications or CAC's.
Experience
Grocery Buyer, 01/2015 - 11/2015 New Leaf Community Markets, Inc. – Beaverton, OR,
Back up Buyer Cherry Creek Whole Food: Odering all products from multiple vendors.
Keeping adequate levels of fresh product for customers and for the daily operations of the department.
Monitoring all financials of the department making sure to stay in budget.
Receiving, opening , closing P.O.'s from multiple vendors, Receiving and breaking down loads on a daily basis.
Reduced known shrink by almost 200%
Reduced hole count by 600 products
Planned special inventory buys.Worked closely with managers to plan buys.Performed detailed reviewed of high and low performing products.Analyzed sales trends to maximize sales potential.Researched competitors and sourced new vendors.
Keeping adequate levels of fresh product for customers and for the daily operations of the department.
Monitoring all financials of the department making sure to stay in budget.
Receiving, opening , closing P.O.'s from multiple vendors, Receiving and breaking down loads on a daily basis.
All aspects regarding inventory from start to finish.
Grocery/ Overnight Supervisor, 09/2013 - 07/2015 Energy Transfer – Sinking Spring, PA,
Started as a part time grocery team member and within months moved into a supervisory role.
Provide excellent customer service to all customers.
Have implemented time management systems to make sure that all work is prioritized and done in the time allowed.
Trained new employees and given them the skills to be self sufficient.
Intern/Family Advocate, 11/2012 - Present Lowry Family Center - Evie Dennis Campus Z Place: Partners Suite – City, STATE,
Provide "wrap around services" to families in need of anything from rental assistance to food.
Certified in supervised visitation for the department of human services.
Coordinate different events with different agencies in the Denver area.
Served as company representative at many different events to promote company objectives.
Consulted with clients when developing long term treatment plan goals and objectives.
Counseled clients to help them understand and overcome personal, social and behavioral problems.
Encouraged clients to get involved in social, recreational and other therapeutic activities to enhance interpersonal skills and develop social relationships.
Corporate Quality Assurance Monitor and Shift Supervisor, 06/2011 - 07/2013 Discovery Research Group – City, STATE,
As a corporate monitor, I made sure that only the highest quality data made its way from our interviewers to the end client.
Effectively managed a high-volume of outbound customer calls.
Worked directly with project managers to make sure that all federal standards were met and to make sure that all projects were finished in a timely manner.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Prepared reports and communication for senior management and clients.
Provided incentive to increase productivity by offering employees awards.
Met or exceeded service and quality standards every review period.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Shift Manager, 10/2003 - 07/2006 Bruggers Bagels - 2000 S University Blvd – City, STATE,
Practiced safe food handling procedures at all times.
Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Verified freshness of products upon delivery.
Expertly managed staff and maintained appropriate staffing levels throughout shifts.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Prepared for and executed new menu implementations.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Associate of Science: Human Services/ Social Work, Expected in 2014 - Community College of Denver - , GPA: Human Services/ Social Work
Colfax Ave Denver, CO 80218: , Expected in - - , GPA:
Associate of Arts: Business Administration, Expected in 2008 - University of Phoenix - , GPA: Business Administration
Skills
budget, call center, closing, interpersonal skills, client, clients, excellent customer service, Data management, delivery, senior management, fast, financials, inventory, leadership, Team leadership, payroll, Project management, proofing, quality, Receiving, Self-motivated, staffing, supervisory, time management, treatment plan
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School Attended
Community College of Denver
University of Phoenix
Job Titles Held:
Grocery Buyer
Bakery Buyer
Grocery/ Overnight Supervisor
Intern/Family Advocate
Corporate Quality Assurance Monitor and Shift Supervisor
