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Professional Summary
Experienced Animal Caregiver with over 7 collective years of experience in the industry. Excellent reputation for resolving problems and improving customer satisfaction. Adept in leadership and team management.
Skills
Animal Behavior
Food Preparation
Treatment Documentation
Breed Habit Explanation
Appointment Scheduling
Customer Service
Illness and Injury Detection
Animal Observations
Attention to Detail
Animal Handling
Animal Vaccination Administration
Honest and Ethical
Human and Animal Safety
Information Collection and Recording
Critical Thinking
Decision Making
Website Design
Illustration Sizing
Image Archiving
Design Research
Food Preparation
Work History
03/2018 to CurrentGraphic DesignerWsp | Virginia Beach, VA,
Develop creative design for marketing packages, including print materials, brochures, banners and signs.
Created aesthetically-pleasing advertisements that complemented products.
Contribute design ideas in early planning stages with customers and project managers.
Designdgraphics for websites, logos and promotions for marketing purposes.
Complete final touches for projects such as images sizes and font selection.
07/2019 to 06/2021Lodging/Daycare Department SupervisorPetco | North Little Rock, AR,
Managed team of 8 employees, delegated tasks and held each employee accountable for completing assignments and established and optimized schedules to keep coverage and service in line with forecasted demands. Oversaw employee performance, corrected problems and increased efficiency.
Maintained stock of items, cleanliness, organization and provided excellent customer service. Maintained clean and organized boarding areas to promote animal wellbeing.
Monitored animals for signs of disease, illness or injury and communicated concerns to owners, and Followed all pet care instructions, including dietary needs and medication regimens.
Processed new patients and updated client records with key information using AviMark, Maintained and updated daily log of time spent with dogs/cats for calculating payments, itemizing activities and services provided.
Educated caregivers and pet owners on animal care, nutrition and disease management.
Contributed to client retention by consistently providing outstanding customer service to both clients and pets, and provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Supervised large groups of dogs during play, ensuring appropriate and safe interactions were taking place at all times.
08/2017 to 02/2018Companion Animal ManagerCity Of Henderson | Henderson, NV,
Treated animal illnesses or injuries following experience or instructions of veterinarians.
Inspected facilities to determine maintenance needs.
Prepared food, cleaned enclosures and administered medications to treat acute and chronic conditions.
Assessed animals for signs of injury or illness, notifying managers or veterinarians as needed.
Taught employees how to work with animals and relate to members of public to garner interest and support for operations.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Served customers in a friendly, efficient manner following outlined steps of service.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Rotated merchandise and displays to feature new products and promotions.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Communicated with managers of other departments to maintain transparency.
Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
02/2014 to 06/2017Animal Control OfficerLarimer Humane Society | City, STATE,
Unloaded and impounded animals received from animal control and public.
Investigated and gathered information regarding animal-related complaints, and Prepared for prosecutions related to animal treatment and gave evidence in court.
Captured stray animals, provided housing and care of homeless animals and coordinated adoptions and Examined animals for injuries or malnutrition and arranged for any necessary medical treatment.
Wrote reports of activities and maintained files of impoundments and dispositions of animals.
Worked flexible hours; night, weekend, and holiday shifts.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Vaccination certified. Humane euthanasia certified for wildlife* CAACO certified within 1 year of employment
Education
Expected in High School Diploma | Loveland High School, Loveland, COGPA:
Expected in Dog Obedience Trainer/Instructor | Penn Foster Career School, Online, GPA:
Continuing education- currently enrolled
Certifications
Pet Sitting Certification
June 2021 to Present
Continuing Professional Development- Pet Sitting Certification through New Skills Academy. This certificate can be verified online at https://newskillsacademy.com using Certificate No. 5UTN21KF
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