Operations Manager at one of the busiest Chick-fil-A stores in the DFW metroplex. Great leader with excellent time management skills able to motivate the team to meet goals, while keeping customer service as the number one priority.
excellent customer service
great time management
lead by example
great trainer and motivator
reliable and punctual
Worked as Grand Opening Trainer for cooperate office training employees at new stores and helping throughout opening period.
Implemented a new breakfast kitchen setup to ease complexity in the kitchen creating faster more accurate orders.
Creating outside sales with schools, churches, sports teams etc.
Lowered monthly labor by 1.5% by targeting peak times with more help, and removing unnecessary help from slow times.
Increased customer satisfaction by creating an emotional connection between customers and employees.
Helped Create new training program targeting employee jobs and not waisting labor on unnecessary training.
01/2013 to 11/2015
Grand Opening TrainerChick-Fil-A Inc. － Atlanta, Georgia
Helped open Chick-fil-A restaurants in Lubbock TX, Wichita KS, Chicago Il, San Antonio TX, Phoenix AZ, and Minneapolis MN.
Assisted with store cleaning and setup before opening date.
Prepared food for marketing distribution around city.
Trained restaurants future employees and identified leaders to new operators.
Teach the identified leaders how to lead the store before departure.
05/2009 to 09/2009
Bread Delivery Mrs Bairds － Dallas , Texas
Worked as a delivery assistant, would work bread inventory in grocery stores for delivery drivers.
In charge of keeping shelves stocked as well as getting the following orders imputed for stores.
Competed against other bread companies on sales and presentation of product to gain more shelf space on the isle.
Completed daily pull ups on grocery store shelves at the end of my day to restock shelves for the night.
07/2005 to Current
Operations ManagerChick-Fil-A － Mansfield , Texas
Ran high volume shifts and rushes with great customer service.
Train new employees while creating leaders out of existing employees
Ordered Product Inventory ,invoices and payments.
Counted money for shifts.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
High School DiplomaSummit High School － Mansfield, Texas, U.S
Associate of Arts: associates of artsTarrant County College － Arlington, Texas, UScurrently taking online courses