Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
PROFISSIONAL SUMMARY Results-focused Marketing Specialist successful in revenue generation and member action, including sales and lead generation. Excels at creating and implementing effective promotions targeting specific audiences.
- Customer care experience
- Career development
- Commercial customers
- Customer support needs assessment
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- Customer relations experience
- Company representative management background
- Focused on customer satisfaction
- Effective customer upselling
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07/2019 to 12/2019 Gold Choice Customer Care Representative Sorrel River Ranch – Moab, UT,
- Responsible to provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.
- Welcome each customer with a smile and professionalism.
- Proudly represent Hertz with professional appearance, language and behavior.
- Effectively communicate and offer ancillary products and services to enhance customer's travel experience.
- Achieve personal sales goals while supporting the goals of the team.
- Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience.
- Recognized by management for providing exceptional customer service.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
11/2015 to 01/2019 Sales and Operation Manager City Of Springfield, Il – Springfield, IL,
- Responsible for developing and maintaining commercially productive relationships with both new and old clients.
- Writing up concise, value-based sales proposals.
- Replying to all customer inquiries in a timely and accurate manner.
- Writing up sales reports, activity reports, and revenue forecasts.
- Completing all documentation and administrative records, fully and accurately.
- Developing and maintaining a database of all contacts.
- Possessing the financial acumen and commercial flair needed to understand the diverse market and identify potential opportunities and new clients.
- Ensuring that projects are financially viable.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Implemented process improvements based on identification of productivity or quality issues.
- Liaised between IT and business to develop structured business architecture to capture key performance indicators (KPIs) for business unit.
- Oversaw financial management activities, including budget management, accounting and payroll.
12/2004 to 10/2015 General Manager My Computer Pioneer – City, STATE,
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Streamlined operational efficiencies by coordinating staff development and succession planning.
- Encouraged, trained and disciplined employees to maximize performance.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Enhanced operational performance by developing effective business development strategies, systems and procedures.
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
- Strategized long-term business needs while generating guest relations feedback for process improvements.
- Designed sales and service strategies to improve revenue and retention.
- Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Trained and developed culinary personnel to strive for continuous knowledge and professional development.
- Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits.
- Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
- Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
01/2003 to 12/2005 Projects Manager Soft-Waves Software Solutions – City, STATE,
- Job responsibilities Managing projects, following up and analyzing the clients' orders and submitting them to programmers.
- Conducting all the tasks and duties related to the technical support of clients, hospitals, health centers, major companies, car rentals, and pilgrim (Hajj) transportation companies.
- As well as training their accountants, front office staff, and data entry personnel on using them software programs.
- Playing as acting manager during the manager's vacation period.
- Customer service (After sales).
- Establishing the maintenance department and computers sales.
- Enhancing the customer service department and training employees.
- Setting up and delivering computers and servers as well as constructing local networking.
Expected in 05/2002 Bachelor of Arts: Language Arts Education
ALEXANDRIA UNIVERSITY - FACULTY oF ARTS - Alexandria, Egypt,
GPA:
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