Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

PROFISSIONAL SUMMARY Results-focused Marketing Specialist successful in revenue generation and member action, including sales and lead generation. Excels at creating and implementing effective promotions targeting specific audiences.

  • Customer care experience
  • Career development
  • Commercial customers
  • Customer support needs assessment
  • Customer relations experience
  • Company representative management background
  • Focused on customer satisfaction
  • Effective customer upselling
07/2019 to 12/2019
Gold Choice Customer Care Representative Sorrel River Ranch Moab, UT,
  • Responsible to provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.
  • Welcome each customer with a smile and professionalism.
  • Proudly represent Hertz with professional appearance, language and behavior.
  • Effectively communicate and offer ancillary products and services to enhance customer's travel experience.
  • Achieve personal sales goals while supporting the goals of the team.
  • Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
11/2015 to 01/2019
Sales and Operation Manager City Of Springfield, Il Springfield, IL,
  • Responsible for developing and maintaining commercially productive relationships with both new and old clients.
  • Writing up concise, value-based sales proposals.
  • Replying to all customer inquiries in a timely and accurate manner.
  • Writing up sales reports, activity reports, and revenue forecasts.
  • Completing all documentation and administrative records, fully and accurately.
  • Developing and maintaining a database of all contacts.
  • Possessing the financial acumen and commercial flair needed to understand the diverse market and identify potential opportunities and new clients.
  • Ensuring that projects are financially viable.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Implemented process improvements based on identification of productivity or quality issues.
  • Liaised between IT and business to develop structured business architecture to capture key performance indicators (KPIs) for business unit.
  • Oversaw financial management activities, including budget management, accounting and payroll.
12/2004 to 10/2015
General Manager My Computer Pioneer City, STATE,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Designed sales and service strategies to improve revenue and retention.
  • Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Trained and developed culinary personnel to strive for continuous knowledge and professional development.
  • Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits.
  • Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
  • Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
01/2003 to 12/2005
Projects Manager Soft-Waves Software Solutions City, STATE,
  • Job responsibilities Managing projects, following up and analyzing the clients' orders and submitting them to programmers.
  • Conducting all the tasks and duties related to the technical support of clients, hospitals, health centers, major companies, car rentals, and pilgrim (Hajj) transportation companies.
  • As well as training their accountants, front office staff, and data entry personnel on using them software programs.
  • Playing as acting manager during the manager's vacation period.
  • Customer service (After sales).
  • Establishing the maintenance department and computers sales.
  • Enhancing the customer service department and training employees.
  • Setting up and delivering computers and servers as well as constructing local networking.
Education and Training
Expected in 05/2002
Bachelor of Arts: Language Arts Education
Activities and Honors

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