PROFISSIONAL SUMMARY Results-focused Marketing Specialist successful in revenue generation and member action, including sales and lead generation. Excels at creating and implementing effective promotions targeting specific audiences.
Skills
Customer care experience
Career development
Commercial customers
Customer support needs assessment
Customer relations experience
Company representative management background
Focused on customer satisfaction
Effective customer upselling
Experience
07/2019 to 12/2019
Gold Choice Customer Care RepresentativeSorrel River Ranch – Moab, UT,
Responsible to provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.
Welcome each customer with a smile and professionalism.
Proudly represent Hertz with professional appearance, language and behavior.
Effectively communicate and offer ancillary products and services to enhance customer's travel experience.
Achieve personal sales goals while supporting the goals of the team.
Work in a fast-paced sales environment, providing helpful, quality service and sales, while enhancing the customer's rental experience.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
11/2015 to 01/2019
Sales and Operation ManagerCity Of Springfield, Il – Springfield, IL,
Responsible for developing and maintaining commercially productive relationships with both new and old clients.
Writing up concise, value-based sales proposals.
Replying to all customer inquiries in a timely and accurate manner.
Writing up sales reports, activity reports, and revenue forecasts.
Completing all documentation and administrative records, fully and accurately.
Developing and maintaining a database of all contacts.
Possessing the financial acumen and commercial flair needed to understand the diverse market and identify potential opportunities and new clients.
Ensuring that projects are financially viable.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Designed performance metrics to provide traceability through organization and advance tactical and strategic business goals.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Implemented process improvements based on identification of productivity or quality issues.
Liaised between IT and business to develop structured business architecture to capture key performance indicators (KPIs) for business unit.
Oversaw financial management activities, including budget management, accounting and payroll.
12/2004 to 10/2015
General ManagerMy Computer Pioneer – City, STATE,
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Streamlined operational efficiencies by coordinating staff development and succession planning.
Encouraged, trained and disciplined employees to maximize performance.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Enhanced operational performance by developing effective business development strategies, systems and procedures.
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Strategized long-term business needs while generating guest relations feedback for process improvements.
Designed sales and service strategies to improve revenue and retention.
Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
Trained and developed culinary personnel to strive for continuous knowledge and professional development.
Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits.
Managed and improved various procedures, including requirements, gaps analysis, training and development and new program rollout.
Set sales budget for all prime costs, loss of goods and controllable items to improve cash flow.
01/2003 to 12/2005
Projects ManagerSoft-Waves Software Solutions – City, STATE,
Job responsibilities Managing projects, following up and analyzing the clients' orders and submitting them to programmers.
Conducting all the tasks and duties related to the technical support of clients, hospitals, health centers, major companies, car rentals, and pilgrim (Hajj) transportation companies.
As well as training their accountants, front office staff, and data entry personnel on using them software programs.
Playing as acting manager during the manager's vacation period.
Customer service (After sales).
Establishing the maintenance department and computers sales.
Enhancing the customer service department and training employees.
Setting up and delivering computers and servers as well as constructing local networking.
Education and Training
Expected in 05/2002
Bachelor of Arts: Language Arts Education ALEXANDRIA UNIVERSITY - FACULTY oF ARTS - Alexandria, Egypt, GPA:
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