Health Care IT Consultant , Credentialed Trainer consulting experience with emphasis on developing and managing winning capture management cycles aligned with the organizations' mission and values.Innovation and creativity in solving complex problems. Energetic and results-focused with success indeveloping and leading diverse teams to achieve outstanding results. Strong focus on relationship building with team members and clients. Able to work cross-functionally across multiple areas of responsibility in a fast-paced environment. Strategic and analytical thinker with ability to focus on the big picture while managing the small details.
11/2016 - 12/2016
Cerner (Soarian) － NJGO-LIVE SUPPORT
Taught how to Capture charges as they occur
Taught how to Create a unified patient database and billing solution
Customize workflows for clinical specialtiesEmbed payer rulesIntegrate clinical and financial information
Help Client adapt to evolutions in technology and changes in payment models.
11/2016 - 11/2016
OPTIMUM HEALTHCARE IT/ INTEGRIS － Oklahoma City, OKInpatient (Physician Support)
Work one on one with Physicians in provider command center
Followed Curriculum developed by principal
Trainers, and created tip sheets.
Trained Physicians and nurses on how to create patient lists/order entry.
Trained clinicians to set up and utilize order sets, smart sets, and smart phrases
and nurses on how to browse found medication, review patient header, allergies, vitals, problem list, enter
medication orders and marked as review.
Trained on how to review and update a patients history and taught the nurses on how to document patient-reported
09/2016 - 10/2016
OPTIMUM HEALTHCARE IT － LAURENS , SCEPIC AMBULATORY / FAMILY HEALTHCARE - CLINTON
Assisted Front desk ( Cadence)
Showed them how to customize in the properties window
showed them how to change report button
Showed how to document vitals and chief complaint
showed how to document med history
showed how to navigate through patients chart
07/2016 - 08/2016
EPIC － NYCCONSULTANT
Assisted Physicians, Nurses and Medical Assistants with In Basket, Pools, and
Created Quick Actions for Quick Notes also Smart Set and Smart Phrase for Physicians and Nurses
Utilized consulting skills to partner with department leaders to identify behavior and performance gaps and to
recommend and implement appropriate learning and development solutions
Developed, edited, and proofread facilitator and participant materials that are relevant to course topic ensure
accuracy of learning materials
Assisted Providers with Meaningful Use Guidelines, Addendum and Quick Release
05/2016 - 06/2016
EpicCare Ambulatory － PAATE Support
Assisted and encouraged end users on the use of EpicCare Ambulatory
Worked with the training team
to enhance and educate end users on tip sheets.
Trained end user in the workflow process.
Contributed in Post Go-Live evaluation Educated
Assisted the physicians on how to document encounters,
manage their in basket, orders, preference list and efficient use of their Smart Sets.
Provided issue resolution and updates for end users.
Worked with other trainers to make appropriate changes to training materials.
04/2016 - 05/2016
Cerner Soarian － AZATE SUPPORT
Supported Clinical financials
chart completion deficiencies, coding and release of information into a single infrastructure.
Transforming from paper to digital documents
01/2016 - 03/2016
ALLSCRIPTS Consultant － TNEHR Concepts
used product specific diagnostic tools and techniques to resolve customer issues while effectively using data
Performed first and second-level IT support-related activities on issues regarding the use of
Allscripts' including trouble-shooting and assisting
Used analytical thinking during critical decision making processes while effectively communicating with clients to
set exceptional deliverables and priorities for clients
10/2015 - 11/2015
Epic Ambulatory － NCInternal Medicine
Trained end users at specific workflows in Epic Care Ambulatory, Cadence, and Prelude.
Provided at the elbow support to end users during their Epic Implementation.
Worked hand and hand with department managers to resolve.
Redirected end users to tip sheets that were available to them during their conversion.
Submitted tickets to the Help Desk as needed and served as the liaison between the Command Center and end
Blue Sky － Atlanta, GACerner IT Consultant
Assist Physcians, Nurses, and Allied Health Staff in learning Optimization of Cerner Software.
Implement Dragon 360 for electronic documentation for physcians.
Implement Cerner Quick Orders (CPOE) Automate Future Orders in laboratory.
Implement Request Orders, Schedule Radiology, consults, procedures and referrals.
Show Nurses and Medical Assistants ahte Multi-task list.
Review with office managers the charge report and keep staff updated on any new procedure changes.
08/2015 - 09/2015
Cerner (Soarian) － FLCerner Consultant
Helped Capture service
Helped client to Understand Work flow.
Create a unified patient database and billing solution
Supported Client when needed
06/2015 - 07/2015
Lahey Health － Boston, MAEpic Inpatient CPOE Trainer
Worked with leadership to ensure project plan is on track and within scope.
Taught providers the use of smartsets, smarttexts, smartlists Having a strong nursing background in Oncology/Hematology and Stem Cell Supported the clinical/end user side to give the product more credibility.
Attend training sessions to assist with training for the application.
Go live and post go live support in the command center and floor support.
04/2015 - 05/2015
EPIC Ambulatory － AZATE
Participated in Training Program for one week
Provided support to Outpatient Providers
Teaching how to use Note Writer
Teaching how to create Smart phrases and share it with other Providers
Taught provider how to OrderiMedication and save to favorites list
Taught providers how to pull in ROS into notes, how to build templates.
Provided elbow support, one on one training with provider from one facility to anothe
03/2015 - 05/2015
St. Vincent Carmel Hospital CoatesvilleCerner Consultant
Assisted with workflow issues and logging unresolved issues Supported with Powerchart, CPOE, Powerplans, IView, Med Reconciliation Identified, reported & resolved issues with system & workflow optimization
Provided at the elbow support for physicians, nurses & ancillary during "Big Bang" implementation of applications.
01/2015 - 02/2015
CERNER SURGINET, FIRSTNET Hospital － Coatesville, PATeam Lead
Assisted end users in Post OP Pre Op and Intra OP
Assisted SurgiNet Anesthesia end users with BMDI setup and use
Provided one-on-one training to Physicians in the ED with Power-Notes PowerPlans and MessageCenter
Assisted with Scheduling Procedures and transferring of patients to Recovery
Provided support for SurgiNet documentation, Preference cards, inventory, charging and reporting Provided support for Nurses and PA's with tracking shell and depart/transfer of patients.
10/2014 - 12/2014
Einstein Medical Center － Phoenix, AZCerner Consultant
Cerner Ambulatory/Cardio Clinic Support
Trained physicians and practice staff on the proper use of Ambulatory EMR
Provided support for Ambulatory CPOE, PowerPlans, Medication Reconciliation, and message center
Provided elbow to elbow support to physicians, nurses and other staff on Go-live conversion Worked within a fast-paced environment.
08/2014 - 09/2014
Maryvale Hospital － Phoenix, AZCerner Consultant
Provided one-on-one guidance with physicians, nurses, and other staff to assist with questions or procedures Identified and resolve issues to client staff Maintained a flexible, calm demeanor
Acted as a point of escalation contact
Provided just-in-time training to facility resources, thus reinforcing prior education and training Physician and nursing elbow to elbow support
Supported Cerner PowerChart and Powernote in ambulatory setting
Assisted physicians in dropping correct charges in PowerChart Assisted physicians and nurses with various workflows.
07/2014 - 08/2014
Northwest Medical Cente － Tucson, AZCerner Consultant
Assisted Physicians and nurses with PowerChart, in the Behavior Health Center
Assisted Physicians and nurses with FirstNet, Power Note in the Assessment center Ad Hoc Chart-Power Forms -
Assisted providers on navigation of EMR effectively and with the utilization of Macros/ Favorites and Dragon Tools
Assisted providers in utilizing Cerner PowerChart to enter their orders, print prescriptions, input the patient's home medications, past medical history, past surgical history and do the medication reconciliationadmission, transfer and discharge.
Assisted Physicians and nurses with PowerChart, in the Behavior Health Center Provided elbow-to-elbow CPOE Go-Live support to providers for multiple Cerner applications including: PowerChart, PowerPlans, Favorites, Orders, and Medication Reconciliation
Provided onsite CPOE Go-Live Support for nurses on multiple Cerner applications including: PowerPlans, Favorites, Orders, Medication Reconciliation and Patient Education
Assisted with clinical documentation Provided excellent customer service to physicians, nurses, and other staff.
05/2014 - 06/2014
St. Joseph'sCerner Consultant
Assisted Physicians and nurses with FirstNet, PowerNote in the Assessment center
Created a "To Be Addressed" list of issues mentioned by the nurses and Physicians for the build team to address and implement change
Assisted nurses with assessment, admission, and the discharge process
Proactively Assisted with implementing support and maintenance Reported all major issues to the Command Center and team leaders.
04/2014 - 05/2014
St. Vincent Health － Bridgeport, CTCerner Consultant
Assisted the Command Center management team with triaging calls to the appropriate solution team As part of the Command Center Management team Documented issues into tracking tools and queue issue up for change control approval.
Assisted the Command Center along with the Holland analyst team on issue investigation and resolution on all calls Assisted Cerner as an implementation team member in the Command Center Created an Excel contact list with Cerner and St.
Vincent Health Systems POC for the Command Center.
03/2014 - 05/2014
Holland Hospital － Camel, INCerner Consultant
Supported Physicians and RN's with clinical reporting, reviewing orders, order entry, and PowerNotes
Proactively reviewed workflow issues and reported technical issues and issues to the Command Center
All support issues were addressed by communicating regularly with the project manager,Command Center, zone leaders, and all necessary hospital staff Provided.
Bachelors: Information TechnologyInformation Technology
Ambulatory powerChart CPOE (Orders) PowerNote SurgiNet Message Center PharmNet PowerPlan RadNet Ivews PathNet Scheduling
Core Accomplishments 2008 -2012 Achieved Certificate in Foundation in I.T & Business Information System at City University College Of Science and Technology, Malaysia. 2012- 2013 Achieved Certified Nursing Assistant Certificate