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gm in training service writer resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

High-performing personal with over 16 years of experience with management , automotive, and accounting . I am great at delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Customer Service Training/Coaching Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Ready to contribute to success company while feeling valued and appreciated along with someone who recognizes hard work and dedication .

Skills
  • Training methods
  • Strategic thinker
  • Team development strategies
  • Exceptional communicator
  • Project Management
  • Performance metrics
  • Verbal and writing communication
  • Billing and coding
  • Team collaboration
  • Quality control
  • Scheduling
  • Project management
  • Staff development
  • Customer Service
  • Vendor account monitoring
  • Bill payment
  • Accounts payable
  • Invoicing and billing
  • Invoice and payment processing
  • Payment questions
  • Collections understanding
  • Customer relations
  • Statement review
  • Account reconciliation
  • Schedules coordination
  • High-energy attitude
  • Freight operations
  • Credit card payment processing
  • Shipping and receiving understanding
  • Employee coaching
  • Call Center Operations
  • Performance improvements
  • Recruiting and hiring
  • Purchasing and planning
  • Supervision and training
  • Profit and loss accountability
  • Computer skills
  • Basic math
  • Maintenance & Repair
Experience
General Manager, 12/2021 - Current
21St Century Oncology Fairlea, WV,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
GM in Training / Service Writer, 07/2018 - 12/2021
The Tjx Companies, Inc. Port Saint Lucie, FL,
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Investigated and resolved discrepancies in monthly bank accounts.
  • Balanced reports and batch summaries to submit for approval.
  • Monitored company costs and presented budget forecasts for each quarter.
  • Managed accounts payable, accounts receivable, bank reconciliations and payroll function.
  • Coded invoices and other records to maintain organized and accurate records.
  • Maintained open communication with leadership to facilitate business development.
  • Utilized upselling techniques to maximize revenue.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Collaborated with other departments to complete sales transactions.
  • Provided time and cost estimates for proposed service to gain customer authorization.
  • Scheduled repair work by assigning tasks to mechanics based on skills and availability.
  • Created service order requests by documenting customer complaints and repair needs in work orders.
  • Documented service information in system within client profiles and updated repair status.
  • Researched vehicle maintenance history to determine maintenance needs.
  • Entered mechanics' time into system, communicated completed work to customers, and closed service work orders.
  • Observed and managed repair time to accelerate return of vehicle to customer.
  • Called customers to schedule vehicle inspections, recall work and preventive maintenance.
  • Reduced vehicle repair time by checking parts inventory to confirm availability or order specific parts.
  • Identified automotive issues to determine service needs by reviewing symptoms, test driving and conducting inspections.
  • Presented accurate estimates to inform customers of service charges and expectations.
Auto Center Manager, 02/2014 - 07/2018
Hammond, Barrister Global Services City, STATE,
  • Implemented processes to improve customer satisfaction and retention.
  • Monitored worker skills and training to correctly delegate assignments for maximum performance.
  • Assigned and scheduled work of auto service staff handling 30+ vehicles per day.
  • Hired and trained team to maintain and repair vehicles.
  • Developed sales strategies to successfully increase per-customer revenue by as much as 25%.
  • Counted and balanced registers.
  • Directed and supervised staff performance.
  • Used Point of Sale register system to complete transactions.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Instructed staff on procedures for handling difficult transactions.
  • Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Grew revenue by improving sales and service strategies.
  • Managed 14 employees.
Billing Specialist, 01/2013 - 02/2014
Barrister Global Services City, STATE,
  • Billing Invoicing Training and development Scheduling Focused on customer satisfaction Teammanagement Conflict resolution techniques Client relations specialist I was promoted to Team Lead of Sears Auto Center.
  • I was promoted to Residential Department Manager/ Team Lead at Barrister Global Services.
  • Received several MVP recognitions at Barrister Global Services.
  • Billing 100+ workorders daily Sending Invoices to clients daily.
Team Lead, Manager, 06/2010 - 01/2013
Sears Auto Center City, STATE, TruckPro
  • Training/Coaching Managing Employee Performance Managing Employee Over all goals Managing Employee attendance Managing Employee Behavior Placing Improvement Plans In Place Communicating with Clients Speak with Irate customers to resolve issues.
Assistant Store Manager, 03/2005 - 06/2011
Company Name City, State,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Education and Training
: , Expected in
-
Southeastern Louisiana University - Hammond, LA
GPA:
Status -
High School Diploma: , Expected in 01/2005
-
Independence High School - Independence, LA
GPA:
Status -

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Resume Overview

School Attended

  • Southeastern Louisiana University
  • Independence High School

Job Titles Held:

  • General Manager
  • GM in Training / Service Writer
  • Auto Center Manager
  • Billing Specialist
  • Team Lead, Manager
  • Assistant Store Manager

Degrees

  • Some College (No Degree)
  • High School Diploma

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