Team Building & Mentoring
Executive Mgt Certification
Local Municipalities Licensing
Directing and managing day-to-day operations of two import franchises(Nissan & Kia) new and used retail automotive dealerships. Hired, trained and managed over 300 employees for various positions for three different automotive dealership points spanning a period of over 19 years . A seasoned veteran in the art of true leadership , creating a winning team by using tested resources and a good understanding of the dynamics of different personalities and how to support, motivate and mentor at different levels to accomplish a unified goal.
Responsible for creating and monitoring monthly and annual budgets for variable and fixed departments, eliminating waste and inefficiencies while focusing on accomplishing satisfactory ROI.
Responsible for marketing, positioning and placement of company's brand visibility amongst major competition through electronic media, digital online presence and dominance and creating awareness through community relations, promotions and sponsorships to foster long-term business growth.
Adapting to current trends and formulating departmental and company wide policies that address ongoing needs.
Developed comprehensive training program for point of contact employees with regards to handling customer complaints and issues, augmented with written processes for sales, service and parts departments compiled in a general folder that is made accessible for all employees.
Responsible for the implementation of New CRM tool, setup and deployment through department managers, staff training and performance evaluations.
Responsible for monitoring daily/weekly operational records to assure adherence to company objectives and reporting directly to the Dealer Principal
Consistently exceeded regional sales market share, finished with the 3rd highest RSE (over 200%) in the Southeast region amongst Nissan Dealers for 2013.
Sales Market leader over Honda in my PMA for 2013
Recipient of Nissan Circle Of Excellence Awards for multiple years
Ranked number 1 (highest volume) Kia dealer in the State of Georgia for 2013.
Directing and managing day-to-day operations of an under-performing Nissan franchise through company acquisition.
Evaluate , interviewed existing staff , hired and developed a comprehensive training and instituted performance standards for all staff.
Reviewed operational records and reports to project sales and determine profitability goals.
Attained profitability and increased PVR over 200% within the first quarter of operations.
Created and launched new online marketing strategies that
resulted in overall sales increase in the Internet Dept.
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