Reactive Field Service Technician, 06/2014
to 12/2015
Leapfrog Services – Atlanta,
GA
Responsible for troubleshooting and resolving
escalated issues at approximately 160 clients as a member of a 5-man team.Worked with other teams in the business to
resolve issues.
Installed software, modified and repaired hardware and resolved technical issues. Resolved customer issues in a clear, courteous and straightforward manner. Demonstrated professionalism and courtesy with customers at all times. Followed up with clients to ensure optimal customer satisfaction. Conducted research to address customer concerns.
IT Helpdesk Tier 1, 04/2013
to 09/2013
MedQuest Associates – Alpharetta,
GA
Support
approximately 1500 users in 8 states First
line of support to answer calls coming into the helpdesk, as well as answering
emails. Support several
proprietary in-house applications