Operations analyst with 3 years experience developing and leading global business initiatives utilizing communication and project management skills.
Tracked, analyzed and interpreted trends in [Data type] data.
Documented process flows and developed requirements for functional improvements and enhancements.
Conducted activity-based analysis of business processes and made recommendations based on the findings.
Boosted company efficiency and customer satisfaction by streamlining processes deemed inefficient.
Manipulated data using pivot tables, pivot charts and macros.
Defined the scope and goal of new projects, including [Project type].
Identified strategic partnerships and gathered market information to gain a competitive advantage.
Delivered performance updates, quarterly business reviews and planning meetings.
Negotiated rates to cut costs and benefit corporate partnerships.
Leveraged relationships with sales engineering, marketing and customer support through internal training programs.
Maintained up-to-date knowledge of industry, target accounts and competitive landscape.
Managed the day-to-day tactical and long-term strategic activities within the business.
Compiled and synthesized relevant business data such as financials, performance, AUM and headcount forecasts.
Prepared [Number] [Report type] financial performance reports per [Time period].
Manager Discretionary Awards
Ignite Award Nominations
"Thank you for the support, efforts and time spent on clarifying and improving our processes. We really appreciate you prioritizing our needs and taking extra time to work on issues. Due to your cooperation we will be able to provide better service to our customers, improve their experience and reduce internal mis-communication." -Rasa Milasiuniene
"She is a great communicator, very organized and extremely driven and these qualities have been a great asset to the team." - James Starr
Western Union Business Solutions, Washington, DC September 2015 - Current
DC Office Ambassador
University Club, Washington, DC
May 2015 - Current
Gamma Phi Beta- Epsilon Omicron Chapter, Santa Cruz, CA September 2009-June 2012
Public Relations – Formal Committee of 2011-2012
Fred Pryor Seminars
Continuing Education Certificates
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