Hardworking, energetic Front End CSA versed in all aspects retail businesses, including customer service, POS procedures, and cash management. Handles multiple responsibilities simultaneously. Skilled in providing creative solutions to customer complaints.
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Routinely help hundreds of customers each business day in high-volume retail environments.
Advanced rapidly in business environments.
Received many “exceeds expectations" ratings on performance reviews.
Contributed to drop in shoplifting / fraudulent activity through increased awareness and intervention measures.
Awarded numerous merit increases during years of employment.
Promoted to Corporate Officer after eighteen months of employment.
Marketing
Creative Problem Solving:
Competitive Analysis
Process Improvement
Supervision
References Provided During Interview
Conducted analysis to address fraudulent activity which led to reduction of theft from Verizon Wireless by customers and store employees.
Monitored multiple databases (13) to investigate potential fraudulent behavior.
Identified and recommended new training and operational procedures, resulting in better-trained and more efficient employees.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Developed effective relationships with all call center departments through clear communication.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Assisted with the development of the call center's operations, quality and training processes.
Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Properly directed inbound calls in phone queues to improve call flow.
Prevented store losses using awareness, attention to detail and integrity.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Achieved high sales percentage with consultative, value-focused customer service approach.
Cross-trained and provided back-up for other customer service representatives when needed.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing merchandising duties, product assistance and cleaning.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
Assisted customers with store and product complaints.
Increased store sales by upselling merchandise.
Assisted customers in finding out-of-stock items.
Communicated all merchandise needs or issues to appropriate supervisors.
Stocked and rotated inventory regularly.
Organized the store by returning all merchandise to its proper place.
Replenished merchandise shelves with items from the stockroom.
Developed more efficient filing systems and customer database protocols.
Launched new database system to streamline organization.
Directly supported CEO in managing operation work flow.
Communicated with clients via phone, email and in person to obtain payments on current and outstanding accounts.
Handled and processed confidential client information.
Maintained and organized master client Index and information files in master database.
Created, organized and maintained files, daily case notes and electronic databases.
Referred offenders to appropriate community agencies to complete services in compliance with court orders.
Answered phone calls concerning clients, handled complaints and responded to requests for information.
Maintained positive relationships with offenders and their families through weekly visits.
Supervised adult offenders to monitor compliance with court ordered conditions.
Completed statistical analysis by developing, updating and maintaining statistical and related records and reports.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Verified and logged in deadlines for responding to daily inquiries.
Created databases and spreadsheets to improve inventory management and reporting accuracy.
Managed incoming and outgoing calls for extremely busy bail bond office.
Scheduled and confirmed appointments for entire management team.
Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Standardized department filing system to increase efficiency.
Developed more efficient filing systems and customer database protocols.
Directly supported CEO in managing operation work flow.
Communicated with clients via phone, email, social media and in person to obtain payments on outstanding accounts.
Coordinated appointment schedules for both the dentist and technician.
Routinely completed inventory, supply orders and restocked supplies.
Performed laboratory support functions such as managing materials and models.
Managed invoices and transaction receipts.
Expertly managed difficult or emotional doctor / patient situations and responded promptly to each of their needs.
Delivered and retrieved dentures and crowns for dentists and technician.
Addressed customer inquiries and resolved complaints.
Designed and implemented customer satisfaction tools.
Opened several new store location and assisted in hiring and training staff.
Stocked and restocked inventory when shipments were received
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary, following EEOC and company procedures.
Fulfilled customer shipping needs using UPS and USPS methods.
Completed weekly schedules according to payroll policies.
Maintained daily record of all transactions.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Analyzed marketing information and translated it into strategic plans.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Worked closely with the DM, VP, and President / CEO to formulate and build corporate brands.
Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
Evaluated and presented return-on-investment and profit-loss projections.
Collaborated with marketing and management teams on standardization, design and production of marketing materials.
Analyzed performance of all marketing programs to identify the best opportunities for optimization.
Completed strategic competitive analysis by assessing strengths and weaknesses of competitors.
Managed new product and content releases.Prepared detailed marketing forecasts on a daily, weekly and quarterly basis.
Worked effectively in a heavily cross-functional, fast paced environment.
Produced engaging marketing campaigns.
Partnered with internal stakeholders to define marketing program requirements.
Directly managed multi-million co-operative budgets.
Identified strategic partnerships and gathered market information to gain a competitive advantage.
Managed budget forecasting, goal setting and performance reporting for all retail locations.
Delivered performance updates, quarterly business reviews and planning meetings.
Targeted new long-term business partner prospects and closed deals in in the retail and entertainment industry.
Tracked bidding opportunities to optimize new business development.
Identified, coordinated and participated in client relationship-building activities and meetings.
Added value to marketing material by introducing creative advertising concepts.
Cultivated relationships with key players in various industries to create ongoing and mutually beneficial referral systems.
Developed growth plans by identifying key clients, key targets and priority service lines.
Maintained up-to-date knowledge of industry, target accounts and competitive landscape.
Developed innovative business plans and sales strategies for vertical markets.
Researched economic processing factors to determine the best process and sales strategies.
Marketed and developed key accounts by favorably representing the company at membership and community functions.
Coordinated and managed major proposal processes from initiation to implementation.
Generated business development awareness by implementing in-depth sales and marketing training programs.
Ensured that team member responsibilities were defined and understood.
Monitored ongoing expenses relative to budget projections.
Recruited, retained and developed staff.
Coordinated and lead efforts across a large cross-functional team.
Planned, coordinated and controlled daily operations of the organization.
Reviewed sales price and operating costs.
Ensured work was accomplished in a safe manner in accordance with established operating procedures and practices.
Organized meetings.
Improved profit margins over previous years.
Implemented processes to streamline workflow.
Oversaw rise of company to the top of the industry.
Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
Evaluated return-on-investment and profit-loss projections.
Compiled comprehensive lists describing product and service offerings.
Planned and managed marketing budgets for a portfolio of 30 properties in excess of $300,000.
Developed marketing strategies and campaigns each quarter.
Developed and executed integrated marketing plans monthly and quarterly.
Analyzed performance of all marketing programs to identify the best opportunities for optimization.
Completed strategic competitive analysis by assessing strengths and weaknesses of competitors.
Prepared detailed marketing forecasts on a daily, weekly and quarterly basis.
Worked effectively in a heavily cross-functional, fast paced environment.
Managed, mentored and developed a team of 350 projperty managers, assistant managers, and leasing consultants.
Produced new and engaging online marketing campaigns.
Partnered with internal stakeholders to define marketing program requirements.
Managed all company customer engagement campaigns in my portfolio.
Extensive travel (50%) across the United States.
Increased conversion rates through various contests and promotions.
Contributed to relevant conferences, trade shows, and corporate events to increase training and brand awareness procedures.
Coordinated and executed trade shows to increase property awareness in multiple cities.
Planned and negotiated media buys, including TV, radio, print and digital.
Designed and created marketing collateral for sales meetings, trade shows and company executives.
Coordinated pre-show and post-show activities at trade shows.
Managed the in-house advertising program consisting of print and media collateral pieces.
Developed contingency plans and alternative solutions for all projects.
Delivered excellent customer service by greeting and assisting customers.
Addressed customer inquiries and resolved complaints.
Opened a new store location and assisted in recruiting and training new staff.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Completed weekly schedules according to payroll policies.
Maintained daily record of all transactions.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Worked closely with the district manager to formulate and build the store brand.
Contributed to merchandising ideas at team sales meetings.
Completed all basic undergraduate coursework while maintaining two jobs.
Completed most coursework in Management and Marketing.
Companies Worked For:
School Attended
Job Titles Held:
Degrees
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