IT professional with 15 years of experience, guiding large-scale projects, such as some implementations of new functionality based on business needs in collaboration with teams from different countries, including upgrades, migrations and consolidations within the ERP, providing necessary input into governance processes and policies, with which I have solidified a network with end users and colleagues achieving an understanding of the business operation and the impacts of IT on the business. I'm a capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency. I´m progressive minded and in tune with new developments in my field. I have proven to be effective and collaborative with strong planning talents. I enjoy collective brainstorming sessions which all me to coordinate activities to achieve a common goal.
Monsanto 2016.- SAP Application Support Strategy
In pursuit of our vision to “provide best-in-class service for our business partners” GSO Platform Services, GSO ERP Services and regional IT leads partnered to develop and implement a SAP application support strategy that enabled global, 24x7 support by leveraging a managed services provider.
Monsanto 2015.- SAP Landscape Upgrade Transformation
An SAP system technology upgrade was needed to:
The project consisted of 11 SAP environments with an overall system upgrade of 62 applications. To minimize unplanned outages, the system upgrades used a “follow the sun” management strategy. This project included a global team with resources from every region and functional IT areas as well as Basis teams.
These upgrades are delivering the following results:
Monsanto 2014.- Build SAP sustainable support operation model:
Implementation of SAP Application Functional Support (AMS model) in Latin America North based on best practices & ITIL (with an external provider), Developing and stabilizing a set of KPIs for SAP support service, Developing and implementation of a governance model for LAN in order to orchestrate appropriately delivery and support services for LAN region, and in alignment with the global governance.
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