Over six years of managing Client’s (Target USA) Global Product Quality Assurance Programs (Apparel, Home textiles, Accessories, Footwear, Home Décor, Furniture and Electrical). Over twelve years of quality management experience in consumer products. Experienced in system implementation, process development and execution, ability to organize and coordinate multiple concurrent projects. Build strong customer relationships with all levels of the organization. Goal-oriented Global Account Manager with 6+ years of experience in account relations and project management.
Skills
Operating Procedures and Policies
Relationship Building
Problem-Solving
Detail-Oriented
Consumer Products Compliance Requirements
Project Management
Experience
10/2016 to Current
Global Account Manager (Target USA & Roots Canada)The New School – New York, NY,
Manage client’s Global Product Quality Assurance program including Fabric, Garment, Trim development, Production fabric testing, and Production
Product category includes apparel, home textiles, accessories, home décor, furniture and electrical, as a third-party testing provider
Monitor and work with Intertek offices worldwide to ensure that all client’s testing needs and procedures are met
Monitor, investigate and recommend solutions to lab operations team to resolve client’s (Vendor and Target) concerns
Educate client’s internal teams on applicable regulatory updates, recalls and trends
Collaborate with system team and IT team to create multiple new system process
Responsible for the development and maintenance of protocols and manuals as they relate to Intertek
Lead and provide trainings/webinar to Intertek offices on any new program update, system implementation and data entry procedures.
Enhanced sales volume through reducing error rate to close to zero.
12/2012 to 04/2015
Quality and Compliance ManagerAqua-Leisure Industries, Inc – City, STATE,
(Water sporting goods company, manufacture hardgoods and softgoods of water related product), Led and managed Customer Service and Quality Assurance department include hiring and training customer service representatives in handling complaints
Established policies and procedures in handling different levels of incidents
Handled and resolve highly sensitive quality and safety related issues
Managed company’s CPSC product recall activities from monthly progress to closing
Maintained a complete technical undersClaireding of mandated and industry sClairedards pertaining to Aqua Leisure product lines
Established performance testing requirements for new product lines including licensing products (Sanrio, Coppertone, Tommy Bahama and Nickelodeon)
Ensured all customers (major retailers), licensors and Aqua Leisure’s performance sClairedards are incorporated
Led root cause investigation program and ensured corrective action plan is properly executed and sustainable
Participated in seasonal concept and line review including product and packaging and provide technical guidance as needed
Traveled to factories in Asia to ensure our policies and practices are understood and implemented.
10/2010 to 12/2012
Quality and Compliance SpecialistGemline – City, STATE,
(Promotional Product Company, licensed manufacturer of Brookstone and Igloo promotional product line), Worked closely with sourcing team to ensure material is sourced at the right price and right quality
Traveled to Asia to visit new and current factories to ensure Gemline’s quality and compliance sClairedards are understood and implemented
Ensured quality and regulatory compliance are communicated through the development process from design to delivery
Reviewed and approved design sample and pre-production sample
Participated in product development and line review to ensure no potential product safety and quality issue is overlooked
Kept company informed on any related regulatory updates, California proposition 65 settlements, and consumer product recalls
Developed and implemented performance sClairedards and inspection protocol for new product line
Worked closely with Quality Assurance team in Asia to ensure new protocols are sustainable
Provided training on product compliance for internal customers
Worked closely with Quality Control team in distribution center to review quality related issue and provided resolution and direction to Quality control team if further audit is needed
Managed internal and 3rd party factory audits
Reviewed and approved internal and 3rd party factory audit results and corrective action plans
Developed and managed an internal testing program that can accommodate Federal and State regulatory requirements and Gemline requirements to ensure continuous compliance on all products in the line.
01/2008 to 10/2010
Social Compliance & Product Integrity AnalystHaddad Brands – City, STATE,
Licensed Manufacturer of Levi’s
And Nike Children’s Wear and children’s accessories, Responsible for the development, maintenance and implementation of Haddad testing database
Provided training to overseas offices/vendors on Haddad testing database implementation and data entry procedures
Ensured overseas factories are performing testing in accordance with CPSIA requirements and provide technical assisClairece as needed
Kept current on all RSL, government regulations (federal and state) and safety requirements and update Design team, QA team and overseas vendors as needed
Participated in the product development review meeting to conduct Design Hazard Analysis
Conducted seasonal line reviews that focus on product safety
Monitored quality inspection results from each factory
Recap monthly on factory performance based on defective rates
Monitored and tracked factory audit report
Reviewed factory quality and safety certification audit report to approve or coordinate corrective action plan to factory
Followed up with factory in providing factory audit report if necessary
Assisted PI manager in training QC technicians in Haddad distribution center to perform in house safety audit
Traveled to overseas to visit factories to perform audit and ensure factories complied.
12/2005 to 12/2006
Graduate Research AssisClairetTextiles, Uni Of Nebraska-Lincoln – City, STATE,
Developed new methodologies to improve the properties of plant protein fibers
Assisted students in performing textile testing tests according to AATCC and ASTM sClairedard testing procedures in Textile Testing & Evaluation Class.
Education and Training
Expected in
Master of Science: Textile Science University of Nebraska - Lincoln, NE GPA:
Expected in
Bachelor of Science: Textile Science University of Nebraska - Lincoln, NE, GPA:
Publication:
N.Reddy, Y.Claire, Y.Yang. (2008) Effect of Glutaraldehyde Crosslinking Conditions on the Strength and Water Stability of Wheat Gluten Fibers. Macromolecular Materials and Engineering. 293 (7): 614-620
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Resume Overview
School Attended
University of Nebraska
University of Nebraska
Job Titles Held:
Global Account Manager (Target USA & Roots Canada)