Dynamic guest service professional possessing comprehensive background in hospitality and resorts desires a role in a new and challenging environment. Courteous service professional with a strong dedication to exceeding expectations. Repeatedly recognized for top performance through fast-track promotions and selection for high-priority initiatives.
Hotel operations and management
Event planning and coordination
Hospitality background (10 years)
Food and beverage services
Inventory management proficiency
Luxury guest services
Adaptability and responsiveness
Excellent time management skills
Exceptional interpersonal communication
Adherence to high customer service standards
Diligent and Efficient
The Resort at Paws Up Glamping Operations Manager | Greenough, MT | August 2015 - Current
Recruited and trained 28 new members of the guest service team for 5 luxury glamping camps.
Resolved service-related problems in a timely manner.
Developed and implemented departmental objectives, work schedules, budgets and policies.
Updated team members about changes in hotel products, services, and policies.
Worked directly with General Management Team to achieve specific budgetary goals (e.g. reduced department overtime by 65%, increased alcohol sales by 190%).
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Developed reputation as an efficient service provider with high levels of accuracy.
Wrote and expedited purchase orders, maintaining key item stock levels such as guest beverages, snacks and operational supplies.
The Resort at Paws UpGuest Transportation Manager | Greenough, MT | August 2014 - August 2015
Supervised the work of 25 transportation personnel, bellmen for the Resort.
Forecasted daily driver requirements based on daily occupancy levels, arrivals and departures.
Recruit, train and manage bellmen to adhere to the Resort's guest service standards, policies and appearance standards.
Updated training manual and processes for new incoming drivers and created informational packets for drivers. Informational packet is now used Resort wide during orientation.
The Resort at Paws UpButler Supervisor | Greenough, MT | April 2014 - August 2014
Organized special events in the camps at the Resort, including receptions, promotions and corporate events.
Purchased adequate quantities of necessary restaurant items, including beverages, equipment and operating supplies.
Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
Respond and solve any guest complaints presented by Butlers
Oversee meal time operations of camps and ensure Butlers are providing high level of service
Responsible for scheduling of butlers in coordination with camp occupancy levels.
Displayed enthusiasm and knowledge about the Resort's activities, products and other offerings.
The Resort at Paws UpButler | Greenough, MT | July 2013 - October 2014
Consistently provided professional, friendly and engaging service.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Developed and maintained positive working relationships with others to reach business goals.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Provided friendly and attentive service.
Communicated guest's needs effectively throughout other departments.
Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
Bachelor of ScienceThe University of MontanaMissoula, MT | N/A