German Customer Service Representative Resume Example
Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking sales representative accustomed to fast-paced call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in standards and best practices. Friendly and efficient devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 10y years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Mclean , VASunrise Senior Living/Aug 2016 to Jan 2021
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Delivered service and support to each customer, paving way for future business opportunities.
- Set up and activated customer accounts to maintain QA satisfaction levels.
- Documented conversations with customers to track requests, problems and solutions.
- Interviewed customers regarding [Type] issues and reported feedback to management team.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Translated services for the company web seit and speaking customers with german language.
- Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
Sunrise , NVH&M/Feb 2011 to Jan 2016
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Sold various products by explaining unique features and educating customers on proper application.
- Recruited, hired and trained new hires to optimize profitability.
City , STATEPrada Milano/Aug 2008 to Feb 2010
- Followed up with existing customers to generate new prospective buyers through referrals.
- Enhanced sales by implementing merchandising and promotional improvements.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Stayed up-to-date on extensive company products and services.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Drove consistent sales by setting ambitious targets and directing attainment plans on team and individual levels.
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Sales - Consistently generated additional revenue through skilled sales techniques.
- Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
- Market Research - Interviewed clients via market research surveys to identify product issues and customer needs.
- Recommendations from
- Computed Data Reports - Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
- Customer Service Representative Certificate
- Customer Service Professional Certificate
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Resume Overview
School Attended
- La Silhouette
Job Titles Held:
- German Customer Service Representative
- Sales Associate
- Floor Manager
Degrees
- GED
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